PetSmart reviews

3.1

37% would recommend to a friend

(10,806 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Mar 25, 2016
Recommend
CEO approval
Business Outlook

Pros

There are absolutely no pros to working for this horrendous company. They do not care about animals or their employees.

Cons

This is a terrible company. I worked there in the petshotel for two whole years. I experienced firsthand their greed and callousness. They do not care about pets. They do not care about their employees. They care about making money. And then making some more money.

2.0
Mar 2, 2016
Recommend
CEO approval
Business Outlook

Pros

Great environment working with passionate people and also passionate customers. Pets are part of the family and the humanization of pets has lead to a successful business model

Cons

Heavy workload coming from numerous departments with out any moderation or moderator requiring a lot of time constraints and multi tasking. The stated 40 hour work week is good on paper however you are often strong armed into working days off, taking a personal day then have to make up the difference with longer shifts or your Leadership ability is questioned.

Viewing 211 - 213 of 10,806 Reviews

Glassdoor has 11,070 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.