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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,806 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      2.9

      Work/Life balance

      2.9

      Compensation and benefits

      2.8

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      1.0
      Nov 18, 2015

      All About Corporate

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's fun to be around and interact with the various animals that come into the store, especially the pets being brought in for adoption.

      Cons

      If only there was time to actually assist a guest and their pet. All about payroll and making things appear as they are not for corporate. If we were allowed to actually assist guests the average sale would increase greatly. Never enough employees on-hand to get any job done. Management works and is treated like grunts.

      4.0
      Oct 14, 2015

      If you love pets, this is a great place to work

      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pets are always a good stress relievers and as good as it gets in retail. Basic merchandising skills needed to succeed

      Cons

      It's a pet store so checking on hands, ordering and pretty much any technical infrastructure is non existent. Training and development process needs serious upgrades. New ownership in BC partners so it's just bottom line now for them to prep Petsmart for resell.

      3.0
      Aug 8, 2015

      Store Manager

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you enjoy being around Pets to brighten your day great job! Above average benefits equal to most med-large retailers. Even though New Owners have clamped down on Store Mgr salary, it is still above avg for a Specialty retailer.

      Cons

      Company was bought by Private Equity Company BC Partners in March 2015 and taken private. Many things have changed the usual takeover cost cutting, cutting staff, store hours pinched, revamping every supplier and expense imaginable, Cut, Cut, Cut! New Store Manager salaries average closer to $60K now as saw newly promoted seeing high 50's. New Owners did away the annual Stock Option Grants for Store Mgrs. which was a bummer. This is a heavy services Company have to have thick skin as the Customers are pretty brutal.

      Viewing 214 - 216 of 10,806 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
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      Glassdoor has 11,070 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.