PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Jul 28, 2013
Recommend
CEO approval
Business Outlook

Pros

Working with animals and great pet parents.

Cons

Seeing the small animals suffer and die. Small animals come from Texas. To long on a dirty truck. Many of the Guinea Pigs end up with Respiratory Infections some go into Pneumonia and if not treated properly die an awful death. Many stores dont treat them. Costs to much money. Takes away from the bonuses. Very Sad. We are suppose to hold our vendors to a "Higher Standard of Care" that is a bold face lie.

2.0
Feb 15, 2013
Recommend
CEO approval
Business Outlook

Pros

-The benefits for full-time hourly employees are quite good for retail. -If you enjoy animals, most all positions interact with them daily. -Both customers and employees tend to be animal lovers and animal lovers seem to be pleasant more often than not.

Cons

-Inflation will outpace your 15 cent annual raises by two or even threefold. -Promotion to middle management will still leave you hovering over minimum wage. -The company is unwilling to pay in labor for the quality of care that they request for the live animals. This forces the most honest and hard-working employees in Pet Care to cut corners and lie by omission routinely. -By alerting any level of management about the physical impossibility of following all policies and procedures due to insufficient labor, you immediately become both a troublemaker and also an inefficient worker. "If 1200 other stores can do it, why can't you?" Answer: They don't, I've worked in and asked employees in other stores. -Far too many of the live animals (particularly the rodents) die of a wide range of afflictions. This appeared to be a result of puppy-mill breeding conditions, not the in store medical care which is actually commendable. Still, it was not infrequent for over half of the Syrian hamsters to succumb to wet-tail within a week of delivery.)

1.0
Jan 10, 2013

Lower Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you're an animal lover, this is for you! You get to help others with their pets, and learn so much about different kinds of pets

Cons

PetSmart is cheap! The raises are anything from 6 cents an hour to 13 cents if you're lucky. This year's Christmas bonus was a cheap plastic watch with a slap band. This is a company who boasted a 50% profit last quarter, has two corporate jets, and we get slap band watches and our hours cut so their share holders will get a profit.

Viewing 235 - 237 of 10,808 Reviews

Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.