Is PetSmart a good company to work for?

PetSmart has an overall rating of 3.1 out of 5, based on over 11,073 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 37% of employees would recommend working at PetSmart to a friend and 29% have a positive outlook for the business. The best reviews about PetSmart have been left by employees working as Intern , Groomer Apprentice and ALK .

Does PetSmart pay their employees well?

According to anonymously submitted Glassdoor reviews, PetSmart employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at PetSmart. This rating has been stable over the past 12 months.

How satisfied are employees working at PetSmart?

37% of PetSmart employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PetSmart 2.9 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at PetSmart?

Pet Care Associate (645) , Cashier (625) , Pet Care Specialist (398) , Dog Groomer (369) , Sales Associate (334) , Sales Associate/Cashier (328) , Dog Bather (271) , Pet Stylist (257) , Associate (216) , Store Manager (172) , Petcare Associate (167) , Customer Engagement Leader (139) , Store Leader (136) , Professional Bather (119) , Dog Trainer (112)

What are the pros of working at PetSmart according to real employee reviews?

"Great coworkers and super helpful" ((in 525 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 447 reviews)); "Good benefits and 401k." ((in 383 reviews)); "Hours are Flexible for those who are able to communicate with management in a timely fashion." ((in 258 reviews)); "Dog friendly work environment made for a very cool and comfortable workplace" ((in 148 reviews))

What are the cons of working at PetSmart according to real employee reviews?

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 964 reviews)); "Low pay to hire people in creates a high turnover and constant hiring for management." ((in 748 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 452 reviews)); "No training for the associates and built off of such efficiency you cannot train or even spend time developing them." ((in 207 reviews)); "Management wasn’t the best lots of blatant favoritism" ((in 102 reviews))

What are employees saying about PetSmart layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PetSmart layoffs and their outlook for job security at PetSmart in 2026.

What are the top reviewed PetSmart locations?

Phoenix , Houston , Chicago , New York , Atlanta , Los Angeles , Austin , Charlotte , Dallas , San Diego , San Antonio , Las Vegas , Orlando , Tampa , Fort Worth , Denver , Miami , Tucson , Jacksonville , Columbus , Scottsdale , Raleigh , Cincinnati , Pittsburgh , Newnan , Virginia Beach , Memphis , Philadelphia , Saint Louis , Indianapolis

PetSmart reviews

3.1

37% would recommend to a friend

(10,809 total reviews)

Ken Hicks

23% approve of CEO

29% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

2.9

Work/Life balance

2.9

Compensation and benefits

2.8

Career opportunities

2.6

Senior management

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

4.0

Jan 26, 2024

Pretty Good Company Culture Depends on Leadership

Store manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits and bonus structure for management and really good health benefits. Working with pets and the pet parents is really the most enjoyable. The adoption program and partnerships was also another favorite and meaningful aspect of the business.

Cons

Work life balance. Store leaders are expected to work mid shifts and not permitted to open by their District Leader depending on who it is. Our District Leader was a great team builder and leader in our district and was people first focused and her position was “eliminated” for the likely KPI opportunities in the market. Like any organization, it depends on the leadership. I left due to the unkind and gaslighting District Leader who had been with the company for 20 years that replaced her. In a matter of 6 months, 7 Store Leaders left the district. Petsmart Senior Leadership did address this and he is no longer with the company, but it took turnover of tenured and dedicated Store Leaders to move on before it happened. Unannounced store visits are always a blast and anxiety provoking for the store teams and grooming salon.

4.0

Dec 27, 2023

This job pays the bills at least.

Merchandising leader

Recommend

CEO approval

Business Outlook

Pros

The pros to this job include working with great people, (when you actually get a team to work with). The pay is ok, but once you "cap out," you can't go higher. Weekly paychecks are a plus and you also learn new skills. (E.G. I learned how to drive / operate a forklift, and I got pretty good at it!)

Cons

Cons to this job, unfortunately, outweigh the pros. First off, the schedule DOES NOT BUDGE in this position! Your schedule is 6am - 2pm on the days you work period. There is NO flexibility. For this reason, it is difficult finding childcare as no childcare facility opens before 6am for dropoffs and they are closed on the weekends. This job requires you to work at least one day out of the weekend, adding to the problem of finding childcare. Secondly, the amount of work you are required to do in a day is just outrageous for one person. For example, when you have a truck come that day, you are required to put everything away, (often working by yourself), PLUS make sure pricing is correct, product is not out of date, merch is set correctly, drive aisle is filled and all product is present, (no empty holes on the shelf). This can be very difficult when your truckloads are big. Overall, this job is very taxing, physically and mentally, for as little as they pay you. They are definitely NOT single mom friendly!

1.0

Nov 24, 2023

Fired on False Allegations

Pet trainer

Recommend

CEO approval

Business Outlook

Pros

Employees were amazing to work with

Cons

Upper management created an unsafe environment and an didn't allow growth.

Viewing 241 - 243 of 10,809 Reviews

Jobs at PetSmart

Retail Sales Associate Full Time (PR)

Retail Sales Associate Full Time (PR)

Retail Sales Associate Full Time (PR)

PetSmart

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Ratings by category

Ratings by demographic groups

Reviews by job title

Pretty Good Company Culture Depends on Leadership

This job pays the bills at least.

Fired on False Allegations

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