PetSmart reviews

3.1

37% would recommend to a friend

(10,809 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
May 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Fast paced job and work environment

Cons

Everything. Bad upper management, bad support structure for employees, bad corporate structure. Extremely dated company models

1.0
Apr 26, 2021

Russian Roulette

Recommend
CEO approval
Business Outlook

Pros

Great customer service job. Got to see lots of animals. Really had the opportunity to help people and educate them on their new pets. When you have a manager that cares about the animals and employees its amazing

Cons

New corporate makes it about the money and less about the animal will find yourself in positions where you have to make compromising decisions for the animals management is a hit or miss. They started firing those who cared about the animals or knew pet care and started hiring from outside sources (ie. had a manager from red lobster, never owned an animal in their life and didn't care about them) corporate is finding reasons to get rid of the teams that do care about the animals and employees they don't care about policy and will not back up you or your management (customer is always right is the motto here) very little room to grow (took 4 years to grow and their was officially no title and pay was increased to what my male coworkers in my old position had) WILL PAY FEMALES LESS PAY MUST ASK FOR IT UPFRONT don't hire full time/rarely offer full time, only in management positions you'll make more quitting and being rehired then staying in the company

1.0
Apr 16, 2021

SUCKS TO SUCK

Recommend
CEO approval
Business Outlook

Pros

Besides getting to see cute puppies absolutely NOTHING

Cons

Terrible Management, bad moral causes other coworkers not to care (never have consequences for not working or calling out for no reason) good workers have to suffer

Viewing 265 - 267 of 10,809 Reviews

Glassdoor has 11,073 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.