Petco reviews

3.0

35% would recommend to a friend

(6,865 total reviews)
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Joel D. Anderson

31% approve of CEO

26% positive business outlook

Petco has an employee rating of 3.0 out of 5 stars, based on 6,865 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Petco employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Mar 23, 2017

Used to be an amazing place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Bring your pet to work Beautiful new corporate facility with gym, open design, natural light and and onsite Cafe Co-workers are just as passionate about pets as you are

Cons

Annual reogrganizations, restructuring and layoffs- departments are cut so significantly and change leadership so frequently that expertise is lost, leadership has no idea what the newly acquired teams do or what is realistic to add to their plate. SME's are frequently lost during the layoffs and noone else in the organization really understands what job that person did. Senior management is out of touch with the employees - talk a great game about promotiing and developing from within but it doesn't happen; we elimate the people with the knowledge and talent and bring in new people for those same roles from the outside. Women in senior leadership roles are minimal - 3 of the 11 are women. New CEO referred to the women at that level as "the girls" in a recent company wide leadership meeting and one was recently asked to retire. Workload is significant and everyone is drowining. Upper management talks a lot about "stop doing what isn't needed" but nothing has stopped. Projects and expectations continue to build. Everyone I know is working a 60-70 hour week to just "keep up" with the workload. We do quarterly employee surveys and the results are horrendous but yet the company does nothing about them. It honestly feels like an exercise in futility. How we continue to with the most ethical company award when senior leadership has harrassed women is completly shocking and embarassing.

2.0
Mar 19, 2015

Going downhill, silly decisions

Recommend
CEO approval
Business Outlook

Pros

It is kind of cool to meet people's pets while at work. Generally speaking, the environment can be pretty relaxed as far as how people get along. Each store can be different

Cons

Checklists. Trackers. Emails. Conference calls. Printouts for the "brand board" . This job has the most redundant an inefficient stuff I have ever seen. There are FOUR separate opening duties checklists, most of which carry on throughout the day to be done. No one ever looks at these EVER. In my 5 years there, the DM has not once looked at them or mentioned them. It's a bit like a paint by numbers job. The company slogan last year was a very ironic "Do the Right Thing".... A few months later, PTO now cannot be carried over from one year to the next, there is no cushion at all. And the excuse was " we are in line with other retailers". Same old MBA bandwagon stuff. There is redundant paperwork everywhere. Petco might save some pets, but they kill a couple million trees and always try to claim to be a green company. They just now in 2015 figured out that they have to pay more than minimum wage for groomers PTO to actually get and retain talent. This little bit of data should have been realized a couple of decades ago. That they should qualify for raises shouldnt have been this hard to figure out. Technical systems for Petco are a complete nightmare and older than dirt. Anytime a new tech is introduced to the store it barely works and usually just creates more inefficiencies than it helps. The DC and supply chain for the area I worked in was the most unreliable ever. Payroll crunch is normall, but Petco takes it to extremes. Good luck getting anything done. A general manager make 60k a year should not spend the majority of his time doing manual labor that you can get done for $9 an hour. Speaking of payrates, Walmart now starts out higher than Petco and you dont have to clean dog poo up there. Corporate jobs such as buyers and floorplan and pog team often complicate the stores job by not doing thier own jobs on time. Pay raises are ridiculous: People especially got screwed this year with aligning all pay raises to the same date instead of employee anniversaries. Some of my really good employees only got .15 for a period of 18 months, and they rated as exceeded expectations. I havent even gotten in to animal care and standards...

1.0
Mar 11, 2015

While there are some exceptions, generally you should stay away.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can bring your pets to work. There's plenty of work to be done! There are a rare few excellent employees that are incredible to work with, despite all the things stacked against them. (See cons)

Cons

Inexperienced upper management running experienced long term employees. Too many chiefs. Expect to pay the price for bad decisions of your bosses and their bosses. Lots of red tape. Poor benefits package. Embarrassingly high turnover. Archaic systems and processes. Lack of trust between employee and employer. I could go on and on, but it becomes too long to read.

Viewing 70 - 72 of 6,865 Reviews

Glassdoor has 7,244 Petco reviews submitted anonymously by Petco employees. Read employee reviews and ratings on Glassdoor to decide if Petco is right for you.