Petco reviews

3.0

35% would recommend to a friend

(6,865 total reviews)
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Joel D. Anderson

31% approve of CEO

26% positive business outlook

Petco has an employee rating of 3.0 out of 5 stars, based on 6,865 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Petco employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
4.0
Dec 4, 2018
Recommend
CEO approval
Business Outlook

Pros

If you love animals, how could you not love working here? You can bring your dog (or cat) to work, and every cube has it's own gate. If you're having a rough day or need a break, pet someone's dog! Ron, the new CEO, I believe really is trying hard to push for change, and his energy and communication is really appreciated. I'm less than a year into my role, but I would say on the whole I love my job and my team and can say the following as pros: *Depending on what area you're in, I consider this office to be pretty laid back. The teams are mostly young professionals, and there is a good focus on work/life balance (summer Fridays were introduced, which is pretty standard across corporate retail companies). Dress code is San Diego casual *Culture is one of fun (regular pub events, Halloween parties, etc) * The corporate campus is beautiful- A few years old, energy efficient, a small but well-equipped gym, a starbucks, and really tasty, healthy and affordable cafeteria food. Many dog parks and walking trails *They're making steps to improve our benefits. We are eligible for our 401k now 6 months after employment vs 1 year (but still that's a long time), and they haven't announced how that will be implemented (I've been here 6 months now, how do I sign up?). Petco has also agreed to not pass along Healthcare increases to us for 2019 which shows they're taking us seriously

Cons

*Benefits. Our healthcare costs are outrageous- I'm paying 3x more than I was with a previous California retail company. 401k is getting better, maternity is only the bare minimum of what the State of California offers. *Vacation- not very competitive. I lost 2 additional weeks a year from my previous company coming here. I'd really like to see us improve on this- as long as people get their jobs done, offer more. And not that I roll any over, but it's a bit crazy that you can't. A lot of people save up for bigger vacations (or to cover maternity bc ours doesn't give any extra), and the fact that we can't roll ANY days year to year is crazy. I do appreciate that everything is available on the first day after your anniversary. *There has been a pretty big lack of females in upper management (was only 1). We've recently hired a few on, so I'm hopeful to see where that goes. But definitely feels like a boys club at the upper levels *The hiring process was incredibly frustrating. A real lack of communication between recruiters/managers and candidates. I interviewed several times and spent a few months in the process each time.

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Petco Response
7y
Thank you for your review, we appreciate your honest feedback. While we're happy to hear that you're enjoying your role with the Petco family, we regret to hear about your other concerns. We do our best to adapt to changes in the business and we're constantly looking for ways to improve and do what's best for our team, the animals in our care, and our guests. We appreciate your input and will surely keep this feedback in mind.
2.0
Jun 1, 2018

Poor Management

Recommend
CEO approval
Business Outlook

Pros

Working with animals and interacting with other animal lovers is satisfying. Decent discounts on certain brands. Animal's come first is 100% accurate and the company follows through with care and treatment.

Cons

-Pay is very low -Raises are always less than 1% of your hourly wage -DL looks out for stores which are in their best interest to get bonuses and lets the others fend for themselves. -Policies and procedures are hypocritical and could easily cause for termination to employees that are "disposable or disliked" -Customer Service hotlines and Help Desk hotlines are out sourced and take incredible long times to accomplish any type of solution. -HR calls usually result in being targeted for termination unless a group of people do it at one time. - Upper management plays favorites and abandons those who are not. - Upper management breaks procedures and protocols during audits based on stores they favor or partners they are"interested" in seeing progress (women mainly) - forced religious tradition dress code on certain holidays (making employees wear christmas hats) until it was told it was not able to enforce. -empty promises to entice employees to do certain things that were in upper managements best interest, while it ends in the partner working harder, stressing more, and getting nothing in return. -Upper management only allows women to wear V-Neck shirts as well as T-Shirts, while men are only allowed to wear T-Shirts. -forced Employees and lower Management to work during dangerous weather conditions and open stores even if it risked the safety of the employees. E.g. 2018 Blizzard that shut down most of the districts court systems, school systems, city public waste systems, the military bases, almost all stores and gas stations further south, public transportation, and much more. Storm Riley in March 2018 was so bad it put the state in emergency. Upper management would not allow stores to close early even though it could risk the safety of the employees working. The next day, while water was still high, employees were expected to come to work even if they encountered devastating property loss and damages. -Many more examples could be stated due to the Upper managements carelessness, but I believe the point is made thus far.

2.0
Dec 28, 2017

Corporate Train Wreck

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working with pets in the office is always great, and there are some great employees in the corporate office.

Cons

Upper Management at the corporate office is like watching the blind lead lemmings off a cliff. Every presentation and decision being made is done so for their personal gain vs what's right for the company or customer. It's sad to watch. I was there for years and it wasn't always like that, but about half of the employees left while I was there and the executives just rewarded each other while cancelling bonuses and promoting themselves. No advancement opportunities.

Viewing 109 - 111 of 6,865 Reviews

Glassdoor has 7,245 Petco reviews submitted anonymously by Petco employees. Read employee reviews and ratings on Glassdoor to decide if Petco is right for you.