Petco reviews

+ the policies change with the weather, making it very hard to keep track of which one is current. the training is very outdated and a lot of the pieces of information you are given will contradict each other. + the store leader determines how well the animals are going to be cared for. get a bad store leader and you will wind up with horrendous animal husbandry. + no matter how hard you work, you will most likely not get praised for it or rewarded for it. (ie: i took my store's fish shrink from 75% to 25% in 3 months and got a 3 cent raise for my efforts) + if you DO work hard, you will be extremely stressed. the burnout is very real, and when you slip up even a tiny bit, management will be all over you wondering why you aren't giving your usual 110%. if you do an average amount of work and stick to it you will probably avoid this burnout. very disappointing. + the high turnover rate causes a lot of confusion and upset for all involved, and upper management is absolutely no help. you will be left to flounder. our store lead was terminated for his 3rd HR scandal (which caused 9 people to quit). our animal manager is out on leave. our inventory manager and grooming manager quit, leaving just the assistant manager to run the store. she was not properly trained by our burned store lead, and for three months was working 55+ hours a week and having mental breakdowns daily because after numerous attempts to reach out, she did not receive any help. on top of the already demanding aquatics job, i have been in charge of the animal manager's tasks as well, while still getting paid just above minimum wage. i have been working 38+ hours a week for 3 months even though i am part time and have not been offered any extra PTO or even told that i would qualify for benefits. when i bring this up, i get a very passive aggressive threat of termination ("don't you LIKE your job?"), so i try not to anymore. + some of the animal policies are very dated, which means a lot of the older information contradicts with the newer, which can leave customers and partners alike scratching their heads. + vendors are constantly sending in sick animals with no consequences, even if partners consistently file incident reports. a few months ago, we were struck with a ringworm & conjunctivitis outbreak in our guinea pigs. our chameleons also came in with a horrendous case of yellow fungus and they all died within a month. this is an ongoing battle but it is never addressed and always swept under the rug. + inconsistent, confusing scheduling & low payroll + not enough staff & not enough time to complete tasks. partners can only do so much within their shifts. + no accountability for leads, at all. especially if they're close with the DM. as i stated earlier, it took *3 HR investigations* and complaints before the company finally did something about our first store lead. our new store lead is not much better, calling groomers profanities to their faces, being overtly racist, and allowing animals to suffer without blinking an eye. she also got "spoken to" by a former DM about how she tried to trick her black employee into no longer coming to work simply so she could fire her for real. but nothing happens, even when higher ups are aware. our store is very tired. if you choose to work at Petco, just know that the higher ups do NOT have your back, and if you are having issues that make you extremely uncomfortable, your best bet for any results will be to contact HR directly.

The demands of the higher management were outrageously difficult to meet , and yet they expected us to meet them while perfectly following every arbitrary rule and, at times, without basic equipment and supplies. For example, at one point in the salon we were under-staffed and struggling to handle the demand of clients wanting appointments. We were expected to take on extra dogs during our shifts while still answering every phone call, taking every walk-in nail trim, making reminder calls, taking a full 30 minute lunch, filling out all the required paperwork, and maintaining the cleanliness of our equipment and salon. We were also told that we would be severely penalized if we had any overtime at the end of the week. Basically, do more work, but don't you dare take more time to do it. And, inevitably, when we had a full staff of groomers, we hit kennel capacity and could not take any more dogs; we were penalized for not maintaining sales growth. No matter how hard we worked, we were always told to do more and be better, but we were given no support to do so. Broken washing machines or dryers for towels would sometimes go weeks without getting fixed no matter how much we called and asked about the progress on our work order, and in the meantime we were expected to take the time to go to a laundromat without letting it interfere with our sales or make us go overtime. The stress and burnout is very, very real. The salon I worked at used to have 6 groomers, two of whom worked there for about 10 years; all but one has left now, and the salon only has two groomers total.