Petco reviews

3.0

35% would recommend to a friend

(6,870 total reviews)
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Joel D. Anderson

31% approve of CEO

26% positive business outlook

Petco has an employee rating of 3.0 out of 5 stars, based on 6,870 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Petco employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
3.0
Jun 2, 2017
Recommend
CEO approval
Business Outlook

Pros

This is a commissioned job so if you can sell you will go far. The training is all POSITIVE REINFORCEMENT, which is wonderful. No force, fear, or intimidation used at all. (For the record, Cesar Milan's techniques are old and out dated) The best program I can suggest to take before you go for this job is Karen Pryor Academy for dog training. Then you will mentor under another mentor. I taught for a year and because I was a trainer becoming a mentor was easy peasy. It is an easy job if you are dedicated and willing to do your work. The store I started in had basically no training program at all (and they had been teaching dogs for almost a year or more when I signed on) I increased sales by over 75% at this store. Unless you want to earn a measly hourly late, you need to WORK WORK WORK and SELL SELL SELL. See cons below ;) BUT, I was lucky to have a great team of coworkers and management. We kicked butt on freight night and had all of our freight worked by the next day. We LOVED our animals and cared for them like they were our own pets. I wish we had more time to care for them. See notes to management.

Cons

They lure you in with a promised $15 per hour for a senior dog trainer (which means you can mentor and train other novice trainers) BUT, they ONLY PAY THAT RATE WHEN YOU ARE TEACHING DOG TRAINERS. All the other time you make your base pay per hour (mine was 10.48) BUT, as a dog trainer, you make 20 percent commission on your dog training classes sold. After figuring it all out, I made roughly 13.50 an hour, not too shabby. BUT YOU HAVE GOT TO SELL AND YOU HAVE GOT TO TEACH The best rate 15 per hour was only if you are teaching another dog trainer, so my advice is push your managers to get more dog trainers enrolled with you.

2.0
Mar 26, 2017
Recommend
CEO approval
Business Outlook

Pros

- Bring your pet to work - Free padres tickets - Gym in office

Cons

- Lack of leadership - Lack of direction - Layoffs every 6 months - Lack of career growth - Horrible salary - Lack of work/life balance - Glass ceiling when it comes to climbing the corporate ladder - Management will not invest in employees - Unrealistic expectations Honestly this is one of the worst companies I have worked for. It is telling when the only pros are bringing your pet to work, getting free baseball tickets, and having a gym. A truly excellent company would have pros such as developing careers, work/life balance, job stability, and actual direction from leadership. I have been at Petco for three years and the direction is all over the place with all of the changes in leadership. Every 6 months we are told a different thing. I do believe in a changing workplace but the direction should still be clear for its employees.

2.0
Mar 15, 2017

Dying Company

Recommend
CEO approval
Business Outlook

Pros

In my six years I learned a lot about animals through various managers, customers, & even from those from corporate. Learning the ins & outs of management. I started as a cashier & worked my way to the top.

Cons

Where do I begin? The first few years were alright. Then came the push on services like dog training & grooming. I totally understand why, but at the end of the day this is a retail corporation. No pay roll to support store needs let alone the unrealistic expectations of corporate. I can't even begin to tell you how many things they have rolled out out for customer engagements that we no longer do. Waste of time/money. Trying to get things done for the store like work orders & maintenance can be a joke. HR/IT issues? Good luck understanding who you are talking to. All outsourced to somewhere that isn't in America. Petty district managers. I had 7 while I worked with the company. 4 different ones all with in one fiscal year. One who wouldn't call me back during a pet service emergency because she was mad at my SL for how a recent walk went with our VPRO...I could go on & on. Funny enough that was after the company was bought by different investors. New CEO (NO LONGER JIM MYERS) who requires all leaders to do a lengthy email report out to DLs. Once again, no payroll to support that time spent nor the conference call that takes place every Monday afternoon.

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