Petco reviews

3.0

35% would recommend to a friend

(6,870 total reviews)
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Joel D. Anderson

31% approve of CEO

26% positive business outlook

Petco has an employee rating of 3.0 out of 5 stars, based on 6,870 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Petco employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Aug 3, 2014

Creative Department

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pros – As the non-executive level, almost all the people on your team are great and sincerely want to create good work. You’ll most likely end up becoming good friends with each other. The environment is pro-pets and pet-friendly and if you don’t have a pet when you start, you probably will within a few months. If you enjoy working a ton of hours without ever getting proper support or recognition for your efforts, you’ve found your dream job. Like that? I’m going straight to the cons now.

Cons

Cons – As said by almost anyone else who has reviewed their time in the NSC the company is insanely top heavy. Too many cooks in the kitchen are indeed ruining the company direction and vision. Despite having many upper level executives, there is absolutely no trust from CEO level leaders in these people being able to make any decisions or do their jobs. So you end up with a horribly ineffective mix of VPs trying to read the minds of their bosses while not being empowered in any way. This trickles down to all levels, resulting in an environment of distrust, finger-pointing and blaming as each associate or department tries to pin the blame for projects not following direction -or more precisely total lack of agreed upon direction - on the next person or team down in the food chain. The lack of respect and support given to associates has created an ugly, detrimental environment that eventually kills your passion for your work. While many VPS and directors are spending their time schmoozing, lower level associates are doing massive amounts of work with minimal direction or input from their out of touch bosses. Expect to be doing the job of two or more people your whole time at Petco. Career development or advancement in the advertising and creative departments specifically is a total joke. While spending hundreds of thousands on yearly rebranding efforts, their only attempt to save money entails laying off longtime employees to replace with more entry level positions. On that note, if you’re a female who has or are planning on having children – watch out. It's definitely a boy's club around there. The first positions to be eliminated ever so conveniently seem to be moms, and recently a rash of them who were on maternity leave or had just shortly returned from them. That alone speaks volumes to upper management's level of ethics and how much years of loyalty and hard work are not respected. Bottom line is if you absolutely need a job, this one will teach you just how bad a corporate environment can be run while paying enough to let you survive. It looks good on a resume and you’ll pull in decent enough income while looking for a career somewhere that will respect you and your talents.

1.0
Oct 29, 2013
Recommend
CEO approval
Business Outlook

Pros

The fellow employees(not upper management)are great to work with. Work goes by quickly when you get along with fellow co workers. You gain lots of experience with animals and your knowledge increases all the time.

Cons

Management, this goes all the way to the top, can't be bothered with our concerns. Seems that the squeaky wheel just gets replaced with another, cheaper wheel. There are some safety issues with improperly sized gloves and poor training. Grooming associates don't get raises despite the hard work we do, and the risks we take. Commission doesn't always work, especially in low flow stores. We overcharge and there is no compensation to the staff. We get paid minimum wage and can't cover cost of living. I have to get state assistance and I work full time!

1.0
Oct 15, 2012

Longest 3 years of my life

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Got to bring your pets to work and play with other people's pets. Decent employee discount and special promotions.

Cons

You'd think that a company whose slogan was "Healthier Pets, Happier People, Better World" would have a great culture, but no. Petco has a very old school, highly structured, soul-sucking culture. Executives pass directives down through middle management and rarely address employees directly. There were no opportunities for advancement and management had no interest in mentoring or developing talent. I saw many instances of highly questionable ethics throughout all levels of management. Very poor communication and cooperation between departments and even within departments, for that matter. They would often assign completely unrealistic workloads and expectations so certain individuals would either quit or be terminated for cause (cheaper than paying severance when their job gets exported out of state or to an overseas call center).

Viewing 178 - 180 of 6,870 Reviews

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