Petsense reviews

While they talk a good game, and there are genuinely lovely people in the company, there is much responsibility with very little support/training. Everything comes down to who is directly superior to you and whether they have your back. I would prefer to be judged by my performance as opposed to a skewed popularity contest. Individuals at the corporate office assume much and know very little about who is actually working, who is not being ethical, etc. There is no sense of unity or team work. In my case, certain individuals (unfortunately for me these individuals were highly ranked in the company) wanted to believe ill of me, so they did. Nothing I did or said made any difference. I left before things could escalate further, but as someone who worked extremely hard and took pride in what I did, the harassment and drama were not worth it. However, if the people above you go to bat for you and you can stay out of the line of fire, there is the chance to enjoy working for Petsense.

Processes are still being refined and streamlined, so there are a lot of communication issues between stores and the corporate office. Retail will never be a static environment. However, I think there are too many promotions and changes happening simultaneously, leaving store managers' focus too thin. The culture has changed out of necessity as the company continues to grow. However, the general tone of upper management had somewhat devolved to condescension and negativity. My Personal belief is that if I feel respected and valued, I'll do a better job, be better with customers, and I'll be a better example/ leader for my team. That's not to say I didn't feel at all valued or respected, but my perception is that so much pressure was being put on upper management, they in turn changed their communication style toward us as managers and put pressure on us. And some pressure is necessary. But I think there's a better way to deliver it. Unless you want to be a DM, there is very little opportunity for advancement.