Petsense reviews

2.9

35% would recommend to a friend

(280 total reviews)

Greg Sandfort

31% approve of CEO

27% positive business outlook

Petsense has an employee rating of 2.9 out of 5 stars, based on 280 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Petsense employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

280 reviews
2.0
Apr 7, 2017

Meh.

Recommend
CEO approval
Business Outlook

Pros

Friendly people. Get to see lots of pets.

Cons

Poor Management, bad scheduling, no room to move up.

1.0
Mar 5, 2017

Store manager can't have friends

Recommend
CEO approval
Business Outlook

Pros

Customer service is number one so you become close to your customers and their needs. Able to be part of a new store set up team or help with duties outside of your own store.

Cons

You can't get close to the coworkers. Even though you work with them for years and spend more time with them than your own family you aren't allowed to fraternize outside of work. Groomers can do what they want and quit because they had a hiss fit then help get you fired and get your job back. Company is so quick to toss management to the trash instead of probation or taking away things or having a conversation with them on what they did wrong. I worked hard for them and I had a great employee file but one screw up and I'm out. Half the staff walked and they don't see a red flag. Business is business, no fun allowed.

2.0
Feb 27, 2017

Store Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

At the beginning 6 yrs ago I loved my position and the company. Bob was the best the CEO. Friendly, could talk to any level of management and feel like you were heard. Advancement opportunities were real for your hard work. The culture was better than any other and was the best company to work for on this planet. People really cared.

Cons

New management came in and things to a downhill slide. They started focusing only on profitability and not the people. Yes there is and was a chance for advancement but only if you jumped through hoops for the new guy. He did not listen and people who said the right things began to be promoted. Not on what they did but what they said. Most took credit for what you did and got promoted off of your back. The market managers changed with the stress and the promise of a promotion. They became puppets and was rewarded. Market managers lying on store managers to get them fired and this is allowed. Market managers using their cards for personal use and when confronted a manager was set up and fired after a long time with the company. The company is so great now that they didn't even care to talk to the manager who had busted their butt for them and was a good manager. Instead they rewarded the market manager and let the manager go. You don't have to have real evidence if the manager or market manager is well liked. Their word is gold. They hired people after the ones that helped build the company and paid the new managers sometimes upwards of $10000 more a year and had the lesser paid manager train them. This company was great but now the direction it is going is sad. They are still putting up the numbers but happiness within the organization is gone. It is so sad.

Viewing 238 - 240 of 280 Reviews

Glassdoor has 285 Petsense reviews submitted anonymously by Petsense employees. Read employee reviews and ratings on Glassdoor to decide if Petsense is right for you.