Pink Callers reviews

Ultimately, for me, the client I was assigned to was a con. I did everything I could to stay positive and make adjustments. But, the in office CSM was not receptive. I'm not sure if it was a personal dislike or a dislike for having outside resources brought in. Because I put in so much effort, my call logs were consistently at 100% answer rates, and I booked leads at a success rate of 92%. Still, the clieint's CSM was unhappy and chose not to use appropriate channels for improvement. She even recorded herself saying rude things about me to her boss by mistake in a call. To save the relationship with the client, whose interaction with me was minimal, I was let go. It stung, but I do understand. There are so many personalities and moving parts with outsourcing. These things happen. I do feel that it could have been handled a bit better. It's a very specific, odd situation, but I hope that my experience makes it better for the next person when anything similar occurs.

I've only noticed two possible cons in my time here. The first is that while Pink Callers is a company with great morale, employees and management, as a CSR you work for your own assigned client. I say possible con because you may or may not fit nor enjoy their company vibes. Pink Callers is supportive through growing pains as long as you're actively trying your best and taking constructive advice from both your client and your TSM. For most people, this won't even be a con. My other possible con is turnover. The turnover rate seems high, but I've not been here long enough to know if that is usual or coincidental. The Pink Caller employees that have been around the longest seem happy with and good at their roles.