Pros
Great benefits, good vacation and holidays off, match 401k, good schedule (M-F with start times ranging from 5:30am to 7am), daily and weekly spiffs, mostly fun people to work with. I have a great team lead which makes it enjoyable.
Cons
Favoritism, worst I've ever seen, not so much by team leads but by the sales directors. Their friends and their favorites are set up to kill their goals while the rest of the employees scrape the bottom of the barrels to hit an astronomical goal every month. Horrible threatening emails to hit goal every day, very unmotivating. If you aren't a favorite, you are required to call clients with a ton of time left on their accounts and renew, it's embarrasing. Managers only care about numbers for the shareholders, only metric that counts anymore is how long we are on a call and how many calls we make. If there is a spiff and we don't hit our call metrics, we don't get paid. Get used to telling clients you're happy to hold. Outdated technology priced way too high with zero incentive to stay with Pitney Bowes. Newer shipping technology but much too pricey for mid to low market clients, there is no ROI. Changed the sales platform last year, really messed up everything in the customer service dept. Clients bills got messed up horribly and they took away all resources to help. Hold times for clients was and still is well over 30 min for billing which we as account managers get yelled at for. No source to get any help or change anything for a client. Most calls go iver seas and its horrible. Pitney is trying to direct clients to use their online accounts but website doesn't work all the time. If a client calls in with and issue, we create a case and are told to tell clients it can take up to 45 days. Vacation time is good but only if you can get it approved, last week of every month is blacked out and the entire month of Dec, usually only tues-weds avail. If you have a last min appt, not much flexibility, you have to use UA which cuts into time if you are actually sick.