PlanSource reviews

Honestly I haven’t found much to complain about

Where do I start? From leadership on down, you will experience a company that is unorganized, unethical and hoping to make a quick buck. They do not hold up on their side of their contracts and follow through on what they tell their customers they will do. They encourage their sales people to close contracts at all costs, even when operations cannot keep up or support stated contract terms. They consistently change their compensation agreements with their sales team and take their time to pay the bonuses/commission even if at all. You had better have an employment attorney look over your contract if you expect a timely and accurate paycheck. To make matters worse, any escalated complaints or requests are funneled up the chain through a network of "best friends" that run the company. The leadership routinely decides to not address very important items, rather to hide things from the board. This includes, but isn't limited to: major salary disputes, large compensation errors, mismanaged major client issues, and personal errors that have/may result in financial loss for the company. Company-wide morale is questionable at best. Responsibilities are often shifted and employees have no guideline as to performance expectations or goals. This is eventually used against them come compensation/review time. Operation teams are ill-prepared to handle basic data load and customer work. This can be attributed to mismanaged staffing/planning and the company's lack of willingness to invest in, and hire more operations people. Sales - Market and Regional oversight is shifted frequently and without warning amongst the sales team members and, subsequently, credit from one sales rep to another (even though they had no involvement in the sales process). It's very much a game of favorites. Said simply, sales reps sell a product and the aren't compensated for what they earn.