Ponessa Behavioral Health reviews

Thank you for sharing your feedback. We agree that adequate staffing is essential to both employee well-being and the quality of care our consumers receive. Periods of understaffing place strain on staff and are not sustainable, and we take these concerns seriously. Feedback like this reinforces the importance of maintaining staffing levels that allow employees to do their jobs effectively while upholding our mission. We appreciate your honesty and the time you spent supporting our consumers at Ponessa Behavioral Health.

We agree that the work we do in IBHS can be challenging. Our staff provides services and support directly in natural settings, which can result in a need for more intentional outreach and support. The Therapeutic Staff Support role transitioned to Behavioral Health Technician (BHT) approximately 5 years ago; so my guess is your experience was under different regulations. With that transition came increased training and supervision. Before even working with a client, we provide new staff with over 60 hours of training, which includes on-site training with prospective clients. New staff are enrolled in a weekly Mentor Group for 3 months, which provides additional support and training as they adjust to their new role. We also provide weekly group supervision, individual monthly supervision, and ongoing on-site training for BHTs with Master’s level clinicians. BHTs work closely with their assigned clinician on their case for frequent guidance and treatment direction. We are proud to say that our leadership team (IBHS Director and County Coordinators) are all very dedicated, knowledgeable, and experienced supervisors in IBHS specifically; who have been invested with Ponessa Behavioral Health for many years, and some decades.