Powerback reviews

3.4

69% would recommend to a friend

(1,229 total reviews)

Carl Shrom

70% approve of CEO

71% positive business outlook

Powerback has an employee rating of 3.4 out of 5 stars, based on 1,229 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Powerback employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

1K reviews
1.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility let’s start times, days that you work

Cons

Hiring team not upfront about true responsibilities and work atmosphere. Was told I could be working at 8 to 430, no holidays, no weekends. When I started, I was told if you take off a holiday you would have to make it up on the weekend. I was also told no residence will work with you at 8 AM so I would wait to come in till later in the morning. Depending on the residence at the independent living facility you may not start when you want to start, lots of refusals and working around their schedule, not your own. Ended up being there much later than anticipated every night of the week, productivity requirements were impossible.

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Powerback Response
3w
Hello, Thank you immensely for taking the time to share your candid feedback with us. We're incredibly sorry to hear that you did not receive the support you deserved as a new team member. While our process to request feedback in your first few weeks of hire is recent, this does not excuse what you've shared, that we failed to connect with you to learn how we could better support you in your new role. I'm so deeply sorry that this was your experience. Our ongoing goal for our culture and our staff is to create an experience where everyone can thrive at all levels of care. What you've shared here is incredibly helpful, as it includes the exact context I need to directly follow up on your concerns in order to better meet this goal. I've connected with the appropriate teams, and again, sincerely appreciate you sharing these difficult details of your experience. If you have absolutely any additional insights you'd like to share, please do not hesitate to participate in your exit interview process. This process allows us to connect with you 1:1 if needed to provide you with additional support, even as a former Powerback employee. If you'd like to participate, please keep an eye out for an email sent to your personal email address that was on file during your time at Powerback. We appreciate you taking the time to share with us what steps we needed to take to better serve you and support you– this feedback is incredibly important to us, and we take it seriously. Thank you again for your review– we sincerely wish you the best of luck in your future endeavors. --Aimee, Marketing Specialist
5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Good management support structure. Great culture of listening to feedback and changing the direction of the company.

Cons

Work life balance can be challenging.

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Powerback Response
1mo
Hello, Thank you for taking the time to share your Powerback experience on Glassdoor! We're thrilled to hear that you have had ample support as a Powerback leader. Additionally, it's great to hear you know that your feedback is incredibly important to us, and that Powerback is moving in a positive direction. We're sorry to hear that you have a challenging time experiencing a great work/life balance– we'd love to hear more on how we could improve this from your unique POV. We appreciate the advice you've shared, especially as a current team member, as this gives us a unique opportunity to make improvements that will directly impact you in your current role. Your voice makes all the difference! If you have any additional feedback that you'd like to share with us, we're here to help! Ian Oppel, our COO, and Dr. Cass, Powerback's Clinical Consultant, offer space for staff at every level of care to share their candid thoughts, ideas, and concerns every Monday and Thursday. These national office hours, while optional to attend, are a great way to share your feedback directly with our leadership team. Many of our best ideas and suggestions to improve Powerback come directly from feedback from team members just like you. If you'd like to participate, you'll find additional details on your Powerback Gmail calendar. Again, thank you immensely for your review. We sincerely appreciate your continued commitment to improving the lives you touch as a COAD. Thanks to your efforts, we know that patients have peace of mind on their journey to recovery, and your teams feel empowered to pursue their passions at Powerback. Thank you for all you do! Have a great day! --Aimee, Marketing Specialist
2.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

You are lucky if you have a good manager

Cons

Malicious negligence, unethical practices promoted. $$over care

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Powerback Response
1mo
Hello, Thank you for taking the time to share your Powerback experience on Glassdoor. We appreciate you sharing these difficult details of your experience and are deeply sorry to hear that you did not receive the support you deserved. At Powerback, claims of unethical practices are taken incredibly seriously. We have practices in place to encourage team members to reach out anonymously without fear of retaliation at Powerback. As a former employee, we'd like to investigate further into what you've shared. Please contact our HR Solutions Center at (800) 295-4400, and ask to speak to the HR Director so that we can further connect with you regarding your review. Thank you for reaching out and for contacting our HR team to help us continue to improve every life we touch. --Aimee, Marketing Specialist
Viewing 10 - 12 of 1,229 Reviews

Glassdoor has 1,245 Powerback reviews submitted anonymously by Powerback employees. Read employee reviews and ratings on Glassdoor to decide if Powerback is right for you.