When I started there the work culture was very positive and supportive, but that shifted over the last few years and now the only thing that seems to matter is making the most amount of money without improving the product or customer experience.
There is a disconnect between the board members and staff who actually work with clients and it equates to the client getting a poor experience and causing the various teams working with said client to take the brunt of the company's actions.
They have a huge line of great products, but many of them are lacking the development needed to keep them relevant or functional in a way to promotes client success or confidence.
The management style for several departments has shifted to being run by fear instead of support (I don't necessarily blame the managers, I think this stems from higher ups pushing stricter quotas that are unrealistic and unobtainable in many cases).
You have to CYA more than collaborate, which causes teams to work more defensively and quick to point fingers instead of working together for the greater good of the company and client.
There's also a lack of career advancement opportunity and the pay is far below industry standards for many departments. They constantly increase your workload and role responsibilities without any form of compensation, all while demanding more after any success you do achieve.
