Premera Blue Cross reviews

3.0

38% would recommend to a friend

(1,007 total reviews)
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Jeff Roe

42% approve of CEO

31% positive business outlook

Premera Blue Cross has an employee rating of 3.0 out of 5 stars, based on 1,007 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Premera Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

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1K reviews
1.0
Jul 3, 2017

Why oh why?

Recommend
CEO approval
Business Outlook

Pros

I have to agree with most reviews that work life balance is in general good, the campus is awesome and people are nice.

Cons

Now the sour notes. Actually, let me focus on one recent change just announced internally by HR. This has to do with how the annual incentive plan (MPIP) is awarded. In the past your bonus was awarded as such: 80% based on company goals being met. 20% discretionary based on your manager. That meant that on a good year you'd be guaranteed at least 80% of your bonus regardless of what your manager thought of you. Starting next year 100% will be discretionary based on your manager. HR hasn't really communicated well what is driving the change (other than "because we want managers to have more control"... dah). I heard rumors this was driven by the desire of being more "like Amazon and Microsoft". Well, guess what? Premera is NOT Amazon or Microsoft. If you read through Glassdoors reviews the one theme that comes up over and over again is Premera's problem with weak/incompetent middle management. And now you're empowering these folks to have full control over your technical staff. Let me break this out: Amazon and Microsoft might be giving more power to management, however they have talented, solid people in those roles. And they have well established practices to measure performance, idetify weak links, and replace weak performers. They also have very well established interviewing processes (ever heard about Amazon's "bar raiser"?) that constantly push the company to hire better and better people, especially in key management roles. Premera has nothing like that in place. Let's look at this from a risk-benefit perspective. You might end up with managers with more power, but if they cannot use it well, it's going to backfire big times. In a company already at odds with hiring talent, you'll also start loosing people whose performance is not evaluated fairly by managers. I'm not implying anyone is in bad faith. But when you're a manager of a technical team with no technical background, performances can be difficult to evaluate fairly. This is far too complex of an approach to management for a company with weak middle management. Hopefully time will prove me wrong but for now I'm holding my breath.

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Premera Blue Cross Response
8y
You are right, hiring, cultivating, and rewarding good leadership is vital to the health and success of Premera employees and the organization. We would like to provide clarification on a couple points. The incentive plan was modified in 2017, not to give managers "more power", but to allow the opportunity to recognize employees appropriately for doing fantastic work. The discretionary element that existed previously did not give enough leverage to reward those individuals appropriately. Leaders are not always subject matter experts in every area they lead, and that's okay! Performance and goal setting is a team sport, requiring both the employee and the manager to partner on what success looks like for that year. Regular communication surrounding goals and performance will ensure there are no surprises come the end of the year. You are welcome and encouraged to reach out to your HR Business Partner if you would like to discuss in more detail.
1.0
Jul 11, 2023
Recommend
CEO approval
Business Outlook

Pros

In some areas flexibility but then it depends on leadership

Cons

I've been with Premera a long time. Through Gubby's retirement and through the struggles of new leadership when Al retired as well to Kristin, Mark to the current regime. I've left because I do not trust that current regime. Too much of our IT has been offshored to another country and I don't have confidence that they have the best interest of the employees to heart. Soon the customers will be gone too.

3.0
Jun 1, 2022
Recommend
CEO approval
Business Outlook

Pros

Great peers and teams!!! High level management is out of touch with reality.

Cons

Get ready for mass layoffs. Premera is outsourcing. They are silently moving teams like subro and IT to outsourced companies. The same is happening within claims.

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