I was basically in a data entry position at this company.
While the people at this company are good to work with, it's still worthy to note that upper management follow the same style as any other corporate system, even if they keep harping they are a "non-profit." Everything management is doing is to cut costs and make more money.
*Outsourcing: Probably one of the top issues at this company. Slowly but surely, positions are being removed and getting outsourced. This creates many impacts to the company in a negative way. I suspect that outsourced workers have a higher performance requirement and are paid less, which creates huge issues with certain work types as things get messed up.
Currently, my whole department is the process of being outsourced, so I highly doubt this review will help anyone anymore since they aren't hiring in the US anymore...
*Performance Metrics: This is another top issue. Almost all the performance metrics and KPIs used to monitor employees are useless and outdated, but you need to keep them up or else you will be fired very quickly. This got really bad after mid-2023 and it will only get worse.
Overall, many issues arise since at the low-level positions, there isn't much organization in terms of metrics. Too many data points are mixed together, which creates these odd KPIs that you either meet or you don't. It's completely random based on the type of work you do.
For instance, error tracking for employees is too strict. There is only one class of error, they are not separated based on error-type. You are permitted two errors per month for all enrollments you process. This may sound gracious, but it's actually an accuracy rate of over 99% given the current workload. Also, what is defined as a "impacting error" is pretty much just anything you did wrong. I get that you need to track errors, but you will be fired if you don't meet this requirement.
Final Remarks: I am sure that upper management is aware of these issues, I have been told this by others before. Everything is being done on purpose to out US employees and make a justification for outsourcing.
