Press Ganey reviews

company departments do not work well together. each focused on themselves and don't realize the downstream effect on other areas

The salary structure is competitive for the Midwest but falls far short for coastal markets. It’s not uncommon to hear of employees who, after 14 years with the company, are earning only $15K more than when they started. On leadership: Pat Ryan appears to have a clear vision for the organization, which is encouraging. However, the layers beneath him are deeply problematic and would benefit from significant restructuring. A recently added division, launched in 2024, has already experienced alarming turnover, with some employees leaving within 20 days. This is particularly concerning given the organization’s history of long employee tenure—people who once stayed 20+ years are now exiting at unprecedented rates. Unfortunately, leadership seems disconnected from these realities. Employee engagement surveys consistently highlight the same issues: poor management, problematic product updates, and a leadership team lacking the ability to inspire or effectively guide their teams. To date, there has been little evidence that employee concerns are being addressed.