** All reviews in 2023 that were positive are listed because CEO tasked the marketing team to ask people to post good reviews.*** If you accept a job offer with Press Ganey I suggest you start saving immediately for a layoff and continuously look for other opportunities. It does not matter how valuable of an employee you are, you can be cut at any time, and if you survive the cut, you will do the work of those that were because they will not be replaced. Walk in the door a highly capable talent, walk out feeling totally defeated and worthless. I came into my role at PG and gave it 200%. I poured everything I had into the company and the people and it did not matter one bit in the end. I worked an excessive amount of hours to compensate for leadership's (across the board) consistent inability to make decisions in a timely manner and trust the work of their employees. Even the tiniest of deliverables had to be ran by an endless stream of stakeholders (including the PRESIDENT who has to approve every invoice and deliverable) and work had to be reworked for no solid reason every single time. Leadership would sit on simple decisions till the last minute leaving the team to act at a ridiculous pace and put the team in tough situations with vendor partners. There was never trust in well-built processes and best practices. Simple decisions by task executors (even at the manager and director level) were always questioned. There is constant turnover and those that remain loyal and keep the ship afloat are treated like worthless and incompetent placeholders. The HUMAN EXPERIENCE is TERRIBLE at Press Ganey, yet they post tips to client orgs on how to provide a better experience for their workforce. It is laughable. They have strong, diligent team members yet they micromanage and question them to a point where it feels like they are trying to run them off and to what goal?? C-Suite trickles down the lack of trust, care, support leaving managers to project the same poor behavior onto their direct reports. HOURS are spent on senseless tasks. Creativity and enthusiasm is squashed at every turn. Do they truly work to help client orgs YES, but the same care is not given to their employees. This is NOT THE PLACE for you if you want to pour into a company and add value. They make it IMPOSSIBLE and it is heartbreaking to experience and watch amazing co-workers suffer.
