Press Ganey reviews

3.3

53% would recommend to a friend

(813 total reviews)
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Patrick T. Ryan

51% approve of CEO

46% positive business outlook

Press Ganey has an employee rating of 3.3 out of 5 stars, based on 813 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Press Ganey employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

813 reviews
3.0
Nov 20, 2014

Not Impressed

Recommend
CEO approval
Business Outlook

Pros

The company has a great group of people working as Account Managers, and the work done to improve patient satisfaction in the health care industry is rewarding. If you are going to work for Press Ganey the best area to get into is Patient Experience Advising role. The position has a lot of freedom. They give you a laptop and a book of business to manage/consult. The people who work on the Advising team are very much people oriented and all have bright personalities. The position is primarily remote work, so you can work from home. Great job!

Cons

Management lacks the ability to recognize talent and the company is leaning toward hiring upper level positions from outside the company instead of promoting within. The seek to keep highly qualified people in the lowest possible position they can talk the person into accepting, then keep them there and use their talents at the lower pay rate. When this company started, it was a great company. Roughly 6 years ago, the founders Dr.'s Press & Ganey (former professors of the University of Notre Dame) sold the company off and the purchasers sought to make the culture very corporate, they succeeded, but to the detriment of employee satisfaction. People fill out employee satisfaction surveys each year, but are afraid to list anything negative on the surveys, because they are "confidential but not anonymous" meaning they each have a bar-code attached that is registered to the employees name. The company has a name for discharging those who lower the employee satisfaction scores.

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Press Ganey Response
11y
I’m sorry to hear that Press Ganey wasn’t the right fit for you. We appreciate your review and wish you success with your next opportunity. I’d like to clarify a few points included in your review. For the past five years, Press Ganey has partnered with an outside organization to administer its annual online employee survey, collect the data and run reports. We are committed to listening to our employees in order to build on what is working well and make improvements in areas needed. While there are six demographic questions (e.g. office location, number of years with PG, etc.) on the survey, these questions are not required, so employees can choose not to answer them. Press Ganey employees do not see the raw data, and we are not able to drill down to an individual survey response. See the “Engagement” tab for details on our 2014 employee survey. Press Ganey is currently investing in its four primary South Bend office spaces in a variety of ways and by the spring of 2015, bathrooms will be enhanced, new break room facilities will be added and better lit work environments (with more natural light) will be available for employees. Over the past two years, the career path for Account Managers has grown substantially and today, Account Managers are able to work with varying sizes and geographically located health care providers across the country. In additional, the roles and responsibly of the position continue to be focused on the needs of our customers and require a full range of excellent skills, including project management, quality assurance, data analysis and strong communication. And I’m happy to report that we have promoted 12 individuals from the Account Management department within the past 12 months.
1.0
Jul 16, 2014

Instead of Good to Great has gone from Great to Mediocre

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great front line staff; hard working, caring and intelligent. Wonderful CNO - love her focus regarding the importance of nursing on patient satisfaction. Get to work with great hospitals in various places across the nation.

Cons

Sr Management; more interested in promoting "their" way than making sure what is best for the organization. Too many egos. Not trustworthy - will make a decision one day and then reverse it a week later regardless of how it hurts any employees. Used to promote a small sample for surveying as the best methodology - now promote "every patient" as a way to charge more. Have lost a lot of good people which have been replaced by Sr Mgmt cronies.

1.0
Sep 24, 2013
Recommend
CEO approval
Business Outlook

Pros

Insurance benefits were really good at the time. Well as long as it wasn't for a family, but for a single person, however the opportunity for different types of benefits was good.

Cons

No job security, constant scrutiny, they are money oriented for the higher ups in the company, not employee oriented, constant pressure, crazy expectations, knowledge of being fired at any moment for no reason.

Viewing 244 - 246 of 813 Reviews

Glassdoor has 845 Press Ganey reviews submitted anonymously by Press Ganey employees. Read employee reviews and ratings on Glassdoor to decide if Press Ganey is right for you.