Pros
Benefits after 90 days for full time employees though it’s a use it or lose it and they won’t provide coverage for you if you have employees off.
Cons
The upper management is terrible. They did not provide cleaning supplies during COVID-19, expected us to hit unrealistic sales goals, commit fraud through phantom churn, ignore customers that were not a sale, make much less than advertised and work until 10pm sometimes. The upper management would rather have fake TV and Internet orders submitted so they look good and get paid than actual customers. As a rep you have to make 20 Premium sales (new lines, tv or internet sales) a month to get paid yet if there are two reps and a manager the store goal for Premium sales is normally around 80. How do those figures add up? Upper management would rather you just add a new line on a customers account without telling them such as a dual sim instead of just upgrading a customers phone. When the customer comes back in about their bill there’s nothing you can do to help at all and basically tell them to leave. If you don’t meet sales goals there are Saturday morning trainings and earlier sales calls. The mandatory calls are basically just getting yelled at for not committing fraud in corporate AT&T’s eyes and they don’t want you to clock in for them. They teach you to have the customer add a line and cancel the old one off in 90 days to get different promotions, and cancel entertainment accounts and replace them in the spouse’s name so they get paid more. This company is only about the money and never the customer or employee. They wonder why there is so much employee turnover and this is why. Spring Mobile was much better to work for and actually valued us and all sense of value disappeared with Prime.
