employer cover photo
employer logo
employer logo

Prime Communications

Engaged Employer

Prime Communications reviews

3.1

47% would recommend to a friend

(2,274 total reviews)

Akbar Mohamed

56% approve of CEO

42% positive business outlook

Prime Communications has an employee rating of 3.1 out of 5 stars, based on 2,274 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Prime Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Feb 9, 2016
Recommend
CEO approval
Business Outlook

Pros

Decent pay for location managers if you are at a busy location top reps and managers can win trip to mexico each year

Cons

-Retail hours are not great when you have kids. especially when required to work 3 out of 4 weekends every month. -most upper management lack servant leadership skills -only worried about sales and numbers, not the individual -definitely a "next" mentality if you are struggling to sale a specific product or service -mangers are given little to no ability to handle situations in the store, glorified sales baby sitters who do operational task -they cut 401K after only a year and family insurance is sky high, even with the group discount

1.0
Jan 9, 2016
Recommend
CEO approval
Business Outlook

Pros

Prime sucks at keeping track of inventory so things get lost all the time and employees reap the rewards. If you're good at kissing up and have half a brain, promotions will definitely be in your future early on in your career with Prime Communications. Vendors like apple and Samsung offer free devices if you complete easy online training courses.

Cons

This Company lives by the motto "You're only as good as today, what you did yesterday means nothing." To start off I'll say this, my 81 year old grandmother who lives in another state walked into a Prime Communications Owned Location to get help with her voicemail and two hours later walked out with a useless tablet a smartphone she could not use TV and internet service for her home which she doesn't live in because she's 81 and is checked in senior living facility. This level of savagery is what Prime employees are forced to reach in order to make a decent commission. This list might be too long, but keep in mind I still work here, so I'm not a disgruntled former employee. Prime sets unrealistic goals for employees, and is constantly changing their commission pay structure to better themselves and keep the employee down. With each change in pay expect to lose money. The goals set by Prime forces you, the employee, to throw out your morals if you want to make a livable wage. Be prepared to deal with returning customers complaining about withheld information or shady sales tactics. Prime HQ is absolutely no help, if you ever find yourself needing HQ help to close a sale, you're better off sending the customer home because you WILL NOT receive any support. District Managers, Regional Directors are constantly down your throat and complaints about pay or scheduling are met with "if you don't like it, Leave" attitudes. If you decide to work for this company my advice to you is: keep detailed records of your sales because come time for commission payout you'll notice on the very NOT detailed commission payout breakdown that a lot of your conveniently go unpaid, and by conveniently I mean for Prime not for you. I'm currently seeking legal advice because I'm sure they are breaking some kind of labor laws. This company DOES NOT care about their employees, I quote this from one of the Vice Presidents of the company "to me you are nothing more than a number on an Excel sheet, and right now you're a bad number on my report." I've worked for other Tech companies and easily rate this one the worst. If you value yourself and your morals STAY FAR AWAY from this company.

1.0
May 24, 2013

Leave your values at the door please

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company will show you how to run a profitable business and how to zone in on key metrics. Flexible schedule (RSMs work 47.5 hours, RSCs work 32-36 hours) The people who work in HQ, with the exception of leadership roles, are fantastic people who care about the field.

Cons

Executive leadership either has no clue about ethics. They promote employees who keep their mouth shut and do things the Prime way without at&t finding out. They endorse feature slamming and "assuming the sale" which means getting a signature from a customer and hoping the customer doesn't notice their bill. Discrimination is rampant.

Viewing 163 - 165 of 2,274 Reviews

Glassdoor has 2,307 Prime Communications reviews submitted anonymously by Prime Communications employees. Read employee reviews and ratings on Glassdoor to decide if Prime Communications is right for you.