Prime Therapeutics reviews

This job is going to be the death of me (seriously)... The past 3 years since I've worked here my health has declined greatly due to stress and anxiety. I am middle aged and have been working for 25 years of my life. Here they are always making new metrics and they're goals are almost impossible to reach. They watch every little key you press on the computer and they count every second the screen sits idle throughout the day. You must always be moving your mouse even when you are trying to read something work related otherwise they count that against you. With their new metrics I was 0.01% of a point of meeting the monthly metric requirements and for the first time in my entire life I've been coached on my job. They don't care about the quality of the work as long as you complete 5.8 cases per hour on an monthly basis. I have heart palpitations and I can barely sleep at night due to the fact I am middle aged and it's close to find another job where you're not dealing in customer service as I have social anxiety disorder. I have been contemplating suicide it's that bad since I am the only one I can depend on and can't afford life if I lose this job. And know I need inpatient mental health care because of it but even with FMLA they give you occurrences for missing time. If it comes down to it I do keep a journal so my adult children and parent's will know why. But living with them and their families not an option. But at least they will do whatever they can to make sure this never happens to another individual again. I've never been so lost in my entire life. This is the first non-union job I ever had in my life and hopefully due to my demise they'll be more sensitive to the fact that not all humans fit in the same box and they'll look at the whole picture of the individuals performance rather than putting corrective action on someone who is working to their full individual performance.

The work expectations are ridiculous, the work environment is micromanaged down to the last minute of your day. If you stop typing/wiggling you mouse for more than a minute that time get tracked saying you are "out of production" if you send an instant message to a coworker asking a question (which is basically the only communication you are allowed other than email) you are "out of production" if you are composing an email (a major part of the job and a very basic way of communicating to other staff) you are "out of production" all of that time that you are actually working but it still gets counted against you. Then when you have perfect production because you are terrified of leaving you computer for even a moment to even run to the bathroom for fear of not meeting their rigorous production standard your supervisor will still jump out at you asking how you could possibly have such high production, it feels like they want their employees to fail. The work life balance here is terrible, during peak season employees have been expected to work up to 20 additional hours per week, no exceptions if you have other family obligations. They will often release employee engagement surveys but the will continuously ignore the feedback from employees in favor of making more rigid standards for employees to meet and also manipulate the surveys to not allow employees to give feedback on what Prime must clearly know they are lacking in. Prime claims that the number one priority is our clients and members but that is not reflected in the changes recently made to how reviews are done that focuses on grinding through as many requests as possible without regard to additional time that may be needed to get additional information on member's requests (especially with clinics as busy as they are during the Covis-19 pandemic). There is very little opportunity for growth within this company depending on your supervisor (Supervisors will change often as they change around their teams, to the point where you can have multiple supervisors within one year, which matters of your annual review) Don't bother with HR, they clearly are not looking out for the employees best interests. You can bring up any dissatisfaction with them and they will "investigate" what you say and then lie saying no other employees have brought up this topic as an issue when you have firsthand knowledge that other employees HAVE brought it to their attention. It feels as if Prime is intentionally creating a hostile working environment to get their old employees to quit so that they won't have lay off any employees after they had over-hired after a particularly rough peak season. Prime used to be a wonderful place to work where you could form connections with your fellow coworkers and the work pace was fast but manageable.