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      ProCaps Laboratories

      Engaged Employer

      ProCaps Laboratories reviews

      3.4

      59% would recommend to a friend

      (89 total reviews)

      Andrew Lessman

      77% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      ProCaps Laboratories has an employee rating of 3.4 out of 5 stars, based on 89 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ProCaps Laboratories employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

      Reviews by job title

      89 reviews
      5.0
      May 7, 2026

      My Home Away From Home

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      ProCaps has been a source of pride and motivation for both me and my career. The culture is one of fostering a sense of family. The leadership team does an excellent job of providing a place of positive motivation, affirmation, and comfort. The morale is always high in part due to the monthly culture day events and the positive reinforcement from leadership and peers alike. The customers are happy to speak with representatives, and many good relationships are formed while customers get what they need. I've been waiting for a place like this for a while, and I'm glad that I've found it!

      Cons

      No 4-10 Shifts are available.

      5.0
      May 7, 2026

      Great place to work!

      Vitamin specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very nurturing and supportive environment! Good pay and benefits, with the possibility of bonuses. Promotes from within when possible. Appreciates their employees and enjoys having fun! Employee discounts on products. Great work/life balance! The owner and company are honest and have integrity.

      Cons

      Open 7 days a week, so you may have to work weekends.

      1.0
      Apr 18, 2026

      Mission-driven work overshadowed by a hostile culture

      Associate vitamin specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Mission-Driven Work: I truly loved the company’s mission and the quality of the products. It was an honor to represent a brand I believed in. Recognition for Excellence: During my tenure, I was a high performer, consistently receiving "Making a Difference" awards and being compared to top-tier associates by both customers and peers. Sales Potential: Before a schedule change in October removed me from high volume HSN weekends, my revenue consistently met or exceeded associates one and two levels above my position.

      Cons

      Culture of Intimidation: There is a pervasive atmosphere of fear within certain management ranks. Many employees feel unable to speak up or defend themselves for fear of immediate retaliation or termination. Hostile Termination Process: My separation was handled in a dehumanizing manner. I was forcibly separated from my personal belongings, and management took the liberty of searching through my private property without my presence or consent. Mischaracterization of Performance: A clerical error and good faith attempt to follow coaching were weaponized as "falsification" and "misconduct." Despite my proven track record and improving call quality and all KPI's, My well discussed neurodivergent traits were used as emotional leverage against me and completely ignored and disregarded. Lack of Integrity in Leadership: High level management made statements during my termination that were factually inaccurate regarding my performance and my proactive attempts to rectify my one clerical error.

      avatar
      ProCaps Laboratories Response
      1mo
      Thank you for taking the time to share your experience and for the many positive contributions you made during your time with ProCaps Laboratories. We appreciate your recognition of our mission, products, and the work you performed while here. We are concerned anytime a former employee leaves feeling unsupported or unheard. ProCaps is committed to maintaining a workplace grounded in respect, professionalism, accountability, and dignity for all employees. Feedback regarding leadership interactions, communication, and the employee experience is taken seriously and reviewed thoughtfully. Out of respect for employee privacy, we are not able to discuss individual employment matters in a public forum. That said, we value feedback from current and former employees and remain committed to continuously evaluating our practices and leadership expectations to help foster an environment where employees feel valued, respected, and able to raise concerns appropriately. We sincerely wish you success in your future endeavors.
      Viewing 7 - 9 of 89 Reviews
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      ReviewsProCaps Laboratories reviews

      Glassdoor has 93 ProCaps Laboratories reviews submitted anonymously by ProCaps Laboratories employees. Read employee reviews and ratings on Glassdoor to decide if ProCaps Laboratories is right for you.