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Proctor Financial

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Proctor Financial reviews

2.9

41% would recommend to a friend

(193 total reviews)

Mohamed Elewa

51% approve of CEO

41% positive business outlook

Proctor Financial has an employee rating of 2.9 out of 5 stars, based on 193 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Proctor Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

193 reviews
1.0
May 15, 2020
Recommend
CEO approval
Business Outlook

Pros

Paycheck, work from home, it’s a job.

Cons

No advancement, not able to ask any questions, no training, they will always put the client ahead of yourself. If they don’t like you they will pull every one of your calls until they have enough ammo to terminate you. Oh and Hr is a joke

1.0
Oct 16, 2018
Recommend
CEO approval
Business Outlook

Pros

I can’t really think of any!!

Cons

When I worked here nobody was ever on the same page on anything. The director is very rude and nobody wants to even ask her questions. Team Leads are very petty and you can never go to them and tell them anything because they tell everyone your business. It’s like high school here because everyone so messy and all they do is gossip about the next person instead of doing their jobs. Management claims they have so much to do but all I ever saw them do was pass off work on other employees. You get rude emails demanding you do what management could of done. Most people have over 300 claims but your still not appreciated for doing a great job. Team leader loves to talk about everyone and eat all day. She then goes around telling her team about others personal business and who will be fired. This place needs to reevaluate their staff and try again. Glad I moved on no more fake petty bullcrap to deal with on a daily basis!

avatar
Proctor Financial Response
7y
Thank you for your review. It can be perceived that you are focusing more on office gossip as opposed to being a successful and productive employee. It is up to the employee to report his/her concerns. It is also the responsibility of leadership to ensure guidelines are being followed in order for Proctor to remain a successful resource to our clients. I encourage you to reach out to your leadership to discuss any issues that you may have. Perception is reality, and while we can’t change your perception, we do strive to maintain a comfortable work environment for all employees.
2.0
Jan 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Easy to get hired in thru temp agencies, descent pay after you get hired in as a "proctor" employee. Flexible hours, no weekends, some it possibilities

Cons

Where to start. 1. Training - trainer was consistently late, once she arrived led a 30-90minute discussion on her personal life about her mom and future husband and what's wrong with them. Had a awkward discussion about Danny's (male strip club in Canada). 2. Supervisor and team lead who cuss openly on the floor. Can't count the times I've heard GD, MF, SOB, spoken by sup or TL when speaking about their customers. Openly criticize other employees to reps. Management sits at her desk with the most disgruntled look rep are scared to go to her. Open favoritism by soups and To to ascertain employees. 3. After your 90 days when it comes time to get hired into the company no one knows or can tell you anything about the process. They keep passing the buck between them and your agency. 4. Being a temp and feeling like 2nd class citizen due to not being included in company events i.e. town hall meetings and Christmas party not giving you a warm fuzzy feeling when they put signs up that temp employees are not welcomes at the company Christmas party. Getting let go was the best thing that happened in the year I was there.

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Proctor Financial Response
9y
Thank you for your review. It is unfortunate that your experience during training was unfavorable; however, that is not a common occurrence. We pride ourselves on being professional at all times, and that high level of professionalism is the catalyst for the strong relationships that we have with our external and internal clients. Many of our employees have a really great rapport with their respective Supervisors and Team Leads. It can be perceived that there is favoritism, but in reality, it may be the close knit relationships that have been built over the years or working together. Our transition process is standard across the board. Once a manager informs the Human Resources department that he/she would like to transfer a temporary employee to a Proctor employee, the employee is immediately notified. There is a thorough orientation that takes place discussing employee specific topic such as health, dental and vision, as well as paid time off. The employee is not left in the dark as it pertains to transition. Temporary staff participates in events such as employee appreciation week and can also attend informational Town Hall meetings. Temporary staff is also privy to Proctor merchandise such as shirts, hoodies, and water bottles/mugs. There are some events that are exclusively for Proctor employees; the annual holiday party being one of them. We have a commitment to our employees to ensure that they are communicated to and made abreast of changes within the organization. As temporary staff are not direct employees of Proctor, at times there will be information that does not directly affect them and therefore, not shared with them. You stated that being let go was the best thing that happened to you. We are glad that the termination was favorable for you. It would have been mutually unproductive if you remained at a company where you were unhappy. Best of luck to you in your future endeavors.
Viewing 10 - 12 of 193 Reviews

Glassdoor has 207 Proctor Financial reviews submitted anonymously by Proctor Financial employees. Read employee reviews and ratings on Glassdoor to decide if Proctor Financial is right for you.