Does Proctor Financial pay their employees well?

According to anonymously submitted Glassdoor reviews, Proctor Financial employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Proctor Financial. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Proctor Financial?

41% of Proctor Financial employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Proctor Financial 3.0 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Proctor Financial?

Customer Service Representative (20) , Loss Draft Associate (11) , Loss Draft Specialist (8) , Customer Service Representative (CSR) (7) , Insurance Processor (7) , Manager (6) , Call Center Representative (5) , Data Entry (5) , Anonymous (2) , Call Center Associate (2) , Call Center Specialist (2) , Insurance Agent (2) , Insurance Representative (2) , Insurance Specialist (2) , Internal Auditor (2)

What are the pros of working at Proctor Financial according to real employee reviews?

"Great people and very friendly" ((in 13 reviews)); "Work from home is really good." ((in 11 reviews)); "Good benefits" ((in 10 reviews)); "It is a great work environment and there is room to grow with the company due to the many opportunities that Proctor offers." ((in 5 reviews)); "Awesome coworkers" ((in 4 reviews))

What are the cons of working at Proctor Financial according to real employee reviews?

"Management is poor." ((in 19 reviews)); "Low pay" ((in 15 reviews)); "No one knows what the next is doing to many managers" ((in 6 reviews)); "Underqualified (and that's an insult to underqualified people who simply haven't had the opportunities or training to move into "Management"), blatant favoritism, expectations change day to day, management by threat, no positive feedback EVEN after breaking multiple records, lack of communication, and for a subsidiary of Brown & Brown honestly the worst benefits I've ever had and beyond expensive for this market." ((in 6 reviews)); "Training is horrible" ((in 4 reviews))

What are the top reviewed Proctor Financial locations?

Troy , Daytona Beach , Solon , Detroit , Atlanta , New Troy , Bangor , Dallas , San Francisco , Orange City , Palm Coast , Greenville , North Topeka

Proctor Financial reviews

2.9

41% would recommend to a friend

(193 total reviews)

Mohamed Elewa

51% approve of CEO

41% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.0

Work/Life balance

3.0

Senior management

2.9

Culture & values

2.9

Career opportunities

2.7

Compensation and benefits

Proctor Financial has an employee rating of 2.9 out of 5 stars, based on 193 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Proctor Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

193 reviews

1.0

Jun 15, 2015

former employee

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The pros were the Co-workers, very nice and pleasant to work with along with some management team as well.

Cons

The pay is very low, actually under par compared to some of other companies. Actually I made much more money previously elsewhere prior to coming to Proctor. I did not leave my last job for this as the company closed down the operations. While at Proctor I started to have medical problems and had major surgery, while recovering from my surgical situation, I was "fired" from the company. I guess they don't want to deal with people who have medical issues. Fortunately when I was fired I was very lucky to be able to get permanent disability which I didn't want but what company wants to hire a disabled person, it still goes on today and it is very sad indeed.

Proctor Financial Response

10y

It is unfortunate that you have such a distorted view of Proctor. Proctor in no way discriminates against employee’s health issues, medical problems, or disabilities. Proctor is an Affirmative Action employer and complies with all employment laws. Proctor complies with ADA and if we are notified of an employee’s medical condition or disability, we make every effort to meet that employee’s reasonable accommodations. It is not the intent of the company to make any employee’s situation more challenging. Employees with medical conditions or disabilities are given every opportunity to succeed. If you were terminated it was for a performance issue, not a medical issue. Proctor is very accommodating to employees with medical issues. We keep the line of communication open in regards to updates of appointments, and ensure that our employees do not feel strained or stressed while at Proctor. As this is your opinion of Proctor, we consider the work environment that of a family. We are respectful to each employee and it would not be beneficial for any behavior other than that. We have active relationships with many companies that assist us in recruiting veterans, as well as disabled veterans.

5.0

Jun 10, 2015

Proctor

Compliance

Recommend

CEO approval

Business Outlook

Pros

It was a pleasure working at Proctor Financial. They have a good work life balance, excellent colleagues to work with, very professional, and great learning experience.

Cons

No Cons at this time.

Proctor Financial Response

10y

Thank you for your feedback!

4.0

Mar 4, 2015

Former employee

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people to work with. Some office perks. I was in college while I worked here and the company was very flexible with my school schedule

Cons

Pay was not good for an admin.

Proctor Financial Response

11y

Thank you for your comment. The thing that allows Proctor to stand apart from other companies is that we also employ applicants that may have little to no industry experience, and we give them an opportunity to thrive here at Proctor. Proctor strives to pay its employees a competitive wage. To stay competitive, we pay above local and nation average for many positions. Local call center positions in the Troy, MI area typically pay $8.50 -$9/hr as a starting salary. Proctor employees make well above those rates and we have increased the salaries for most of our positions across the board over the last year. It is not our intention to pay insufficient wages. Annual review percentage is based on personal performance and the performance reviews clearly state the reasons for the percentage of increase. There are various ways we show employees they are appreciated throughout the year; Employee Appreciation Week, incentive gift cards, Proctor give-a-ways, and much more.

Viewing 172 - 174 of 193 Reviews

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