Is Progressive Insurance a good company to work for as a Claims Representative Intermediate?

Claims Representative Intermediate professionals working at Progressive Insurance have rated their employer with 3.3 out of 5 stars in 86 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Claims Representative Intermediate Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Claims Representative Intermediate interview questions at Progressive Insurance .

Does Progressive Insurance pay Claims Representative Intermediate employees well?

Claims Representative Intermediate professionals rate their compensation and benefits at Progressive Insurance with 2.7 out of 5 stars based on 86 anonymously submitted employee reviews. This is 36.4% worse than the company average rating for salary and benefits. Find out more about Claims Representative Intermediate salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1450) , Customer Service Representative (521) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and 401k is unbeatable" ((in 908 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 832 reviews)); "Great culture and very family oriented" ((in 441 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 367 reviews)); "The training is great and you will feel very prepared." ((in 285 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 353 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 153 reviews)); "I had a great manager and then a terrible one." ((in 144 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 128 reviews)); "Stress and heavy workload can be difficult." ((in 111 reviews))

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Progressive Insurance

Progressive Insurance Claims Representative Intermediate reviews

3.3

41% would recommend to a friend

(86 total reviews)

Tricia Griffith

47% approve of CEO

42% positive business outlook

Ratings by category

3.1

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

2.7

Compensation and benefits

2.4

Senior management

2.2

Work/Life balance

Claims Representative Intermediate employees have rated Progressive Insurance with 3.3 out of 5 stars, based on 86 company reviews on Glassdoor. This indicates that most Claims Representative Intermediate professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Claims Representative Intermediate professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

86 reviews

2.0

Jan 7, 2013

Difficult job, not because of the company.

Claims generalist intermediate

Recommend

CEO approval

Business Outlook

Pros

Decent compensation, good people, yearly bonus near Christmas. The management tries to make the job bearable, even though it's difficult to do.

Cons

Terrible job, you leave most days feeling like a bad guy even though you are really trying to help people. People generally think negatively about insurance, almost everyday people treat you like your not a person.

5.0

Dec 7, 2012

Working at Progressive

Claims generalist intermediate

Recommend

CEO approval

Business Outlook

Pros

work environment is fun, gainshare, good hours, great management and communication.

Cons

stressful and difficult to keep up with workload, difficult to feel like you are succeeding at the job

2.0

Nov 30, 2012

Starts out great...then corporate politics take over...

Claims representative intermediate

Recommend

CEO approval

Business Outlook

Pros

It pays the bills. Or comes close.

Cons

Senior mgmt will NEVER have your back, unless you are marked for "big things". Claims adjusters are treated as scapegoats. Expect to be the sacrificial lamb with these people. Expect to be caught in the crossfire between the mgrs of two different work groups, and DON'T expect your mgr to support you - he'll find a "coaching opportunity" for you, regardless. They "give" you the tools for success? As in, CCU transfer claims, any excuse to not be an Exceeds file, ridiculous documentation notes, being held accountable for a deductible, rate increase, another employee's error that shows up in a customer satisfaction survey called NPS? Tools to frustrate you and NOT give you pay raises, is more like it.

Viewing 82 - 84 of 86 Reviews

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Progressive Insurance

Progressive Insurance Claims Representative Intermediate reviews

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Ratings by demographic groups

Reviews by job title

Difficult job, not because of the company.

Working at Progressive

Starts out great...then corporate politics take over...

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