Is Progressive Insurance a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Progressive Insurance have rated their employer with 4.1 out of 5 stars in 29 Glassdoor reviews. This is a higher than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service Associate Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Progressive Insurance with 3.7 out of 5 stars based on 29 anonymously submitted employee reviews. This is 5.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1443) , Customer Service Representative (519) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (128) , Claims Generalist (123) , Claims Specialist (111) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Senior Claims Adjuster (88) , Sales Associate (87) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and 401k is unbeatable" ((in 897 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 808 reviews)); "work from home and flexible schedules are great." ((in 481 reviews)); "Great culture and very family oriented" ((in 438 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 368 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 353 reviews)); "Poor management and focus on metrics" ((in 287 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 154 reviews)); "I had a great manager and then a terrible one." ((in 134 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 121 reviews))

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Progressive Insurance

Progressive Insurance Customer Service Associate reviews

4.1

98% would recommend to a friend

(29 total reviews)

Tricia Griffith

100% approve of CEO

95% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (29 reviews)

Ratings by demographic groups

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Customer Service Associate employees have rated Progressive Insurance with 4.1 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

29 reviews

5.0

Oct 18, 2022

Excellent

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, supportive management, generous benefits and pto

Cons

Repetitive, numbers driven, lack of communication

5.0

Jul 22, 2022

Pleased

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Supportive as far as employee growth, and fair

Cons

Very busy phone volume, quality control

5.0

Jun 21, 2022

Great Company to work for

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Management is very supportive of individuals who really want to go places with a good company.

Cons

Having to work one day on the weekend.

Viewing 4 - 6 of 29 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Clms Admin Support Spec Int

Progressive Insurance reviews FAQs

Progressive Insurance reviews Progressive Insurance Customer Service Associate reviews

Progressive Insurance

Progressive Insurance Customer Service Associate reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Excellent

Pleased

Great Company to work for

Jobs at Progressive Insurance

Progressive Insurance reviews FAQs

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