Progressive Insurance Customer Service Associate reviews

4.1

98% would recommend to a friend

(29 total reviews)
avatar

Tricia Griffith

100% approve of CEO

95% positive business outlook

Customer Service Associate employees have rated Progressive Insurance with 4.1 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

29 reviews
5.0
Jun 9, 2022

True to its name

Recommend
CEO approval
Business Outlook

Pros

Remote work opportunities, competitive pay, good health/retirement benefits. Management is transparent and diverse. There are many opportunities for advancement.

Cons

For Service reps, you have to bid on your job schedule after the first year. You also must have a year tenure before applying for other jobs within the company.

5.0
Mar 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Good pay, pretty decent management

Cons

Busy, back to back calls

Viewing 7 - 9 of 29 Reviews

Glassdoor has 9,286 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.