Progressive Insurance Customer Service (CSR) reviews

They lie about the way rankings go. The managers basically get together and decide the ranking, but if they let’s say three managers are friends then they can out vote the singular manager to have their favorites rank higher. Basically it’s a place that breeds clicks.

The process started off promising—interviews were smooth, and the recruiting team seemed friendly and helpful. I received a contingent offer and was genuinely excited to move forward. But after that, everything changed. Over a month went by with zero communication. I had to follow up myself, and my first email to the recruiter was ignored. When I finally received a response, I got two completely different explanations for the delay: one claimed they were still waiting on my background check (which had already been completed), and the other blamed a system transition. The lack of transparency, follow-through, and professionalism was frustrating and disheartening. It's especially ironic that the core values and expectations Progressive holds for its employees—clear communication, accountability, and reliability—were completely missing from their own process. Ultimately, this experience made me question the company’s internal organization and culture, and I decided not to proceed with the position. This entire situation unfolded over a stretch of nearly two months, turning what should’ve been a smooth transition into a frustrating and avoidable experience.