Is Progressive Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Insurance have rated their employer with 3.7 out of 5 stars in 630 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Insurance with 3.8 out of 5 stars based on 630 anonymously submitted employee reviews. This is 2.6% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Insurance.

How happy are Customer Service (CSR) professionals working at Progressive Insurance?

65% of Customer Service (CSR) employees at Progressive Insurance would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Progressive Insurance with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.0 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (128) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and inexpensive" ((in 909 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 809 reviews)); "Work from home is great and very easy to do and you manage yourself" ((in 474 reviews)); "Great culture and very family oriented" ((in 433 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 371 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 356 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 157 reviews)); "I had a great manager and then a terrible one." ((in 138 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 130 reviews)); "Stress and heavy workload can be difficult." ((in 108 reviews))

Progressive Insurance Customer Service (CSR) reviews

3.7

65% would recommend to a friend

(630 total reviews)

Tricia Griffith

90% approve of CEO

78% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 630 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

630 reviews

4.0

Aug 2, 2021

Amazing company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Non discriminative, great gainshare. They are very inclusive of any race, religion, sexuality, gender preference, etc. They hold events for every culture, it is almost like high school clubs.

Cons

They are not very understanding when it comes to family issues, especially during covid and having to work from home. Multiple people I've talked to have been fired for having their child at home with them while working.

5.0

Jul 26, 2021

Great pay, work-life balance, co-workers

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay, work-life balance, co-workers, scheduling, culture, advancement opportunities, vacation, sick

Cons

Repetitive, monotonous, high expectations, high metrics focus, sales in service

5.0

Jul 24, 2021

Good company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Treated like a human and they’re very understanding to those who work for them

Cons

Nothing I can think of

Viewing 364 - 366 of 630 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist