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      Progressive Insurance

      Engaged Employer

      Progressive Insurance Customer Service (CSR) reviews

      3.7

      65% would recommend to a friend

      (629 total reviews)
      avatar

      Tricia Griffith

      90% approve of CEO

      78% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

      Reviews by job title

      629 reviews
      4.0
      Jan 20, 2021

      Overall, awesome company... some supervisors just shouldn't be supervisors.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Bonus program is a HUGE reason why people stick around here. The option for remote work was really amazing, especially amidst the pandemic. The insurance was good and information available was easily accessed. The training and academy was rigorous and detailed while made the transition to "the floor" smoother. LOVE the CEO and her involvement with the employees. And if you are looking for a company that is big on diversity and inclusion, you found it.

      Cons

      While there are many amazing people, there are those few that can make it unbearable. As they say, people don't leave companies, they leave managers.

      Viewing 412 - 414 of 629 Reviews
      Related searches: Progressive Insurance Customer Service (CSR) jobs | Progressive Insurance Customer Service (CSR) salaries | Progressive Insurance benefits | Progressive Insurance Customer Service (CSR) interviews | Progressive Insurance conversations
      Progressive Insurance reviewsProgressive Insurance Customer Service (CSR) reviews

      Glassdoor has 9,298 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.