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      Progressive Insurance

      Engaged Employer

      Progressive Insurance Customer Service (CSR) reviews

      3.7

      65% would recommend to a friend

      (629 total reviews)
      avatar

      Tricia Griffith

      90% approve of CEO

      78% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      4.0

      Culture & values

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      3.6

      Work/Life balance

      Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      629 reviews
      1.0
      Oct 16, 2020

      NO NO NO

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      money and overtime is good

      Cons

      Will probably leave you crying every single say. They’ll put pressure on you to make home owners and renters sales and in the same breath tell you that it doesn’t count against you. But then they’ll escalate warnings against you which prevent you from ever getting off of those damned phones. Be prepared to answer ATLEAST 100 calls a day from angry, fed up customers.

      Viewing 430 - 432 of 629 Reviews
      Related searches: Progressive Insurance Customer Service (CSR) jobs | Progressive Insurance Customer Service (CSR) salaries | Progressive Insurance benefits | Progressive Insurance Customer Service (CSR) interviews | Progressive Insurance conversations
      Progressive Insurance reviewsProgressive Insurance Customer Service (CSR) reviews

      Glassdoor has 9,298 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.