Is Progressive Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Insurance have rated their employer with 3.7 out of 5 stars in 629 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Insurance with 3.8 out of 5 stars based on 629 anonymously submitted employee reviews. This is 2.6% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Insurance.

How happy are Customer Service (CSR) professionals working at Progressive Insurance?

65% of Customer Service (CSR) employees at Progressive Insurance would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Progressive Insurance with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.0 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1444) , Customer Service Representative (519) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (128) , Claims Generalist (123) , Claims Specialist (111) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Senior Claims Adjuster (88) , Sales Associate (87) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits provided were great and cheap" ((in 915 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 811 reviews)); "Flexible schedule and work from home part time" ((in 478 reviews)); "Great culture and very family oriented" ((in 441 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 371 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 353 reviews)); "Poor management and focus on metrics" ((in 277 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 156 reviews)); "I had a great manager and then a terrible one." ((in 142 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 129 reviews))

Progressive Insurance Customer Service (CSR) reviews

3.7

65% would recommend to a friend

(629 total reviews)

Tricia Griffith

90% approve of CEO

78% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

629 reviews

1.0

Aug 22, 2016

It's as though they go out of their way to try and make you hate your job...

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Sorry, but I really can't think of any pros that you wouldn't be able to get at any other job in the United States of America....

Cons

I hate working here..... Hate, hate, hate. "Leadership" is filled with people who take themselves too seriously and walk around with this disgusting chip on their shoulder. There's an extremely political culture culture here and there's not a very high premium placed on the way that employees are treated.

5.0

Aug 17, 2016

Company Review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great company to work for, truly encourage growth and development among their employees. Great work life balance as well.

Cons

Sometimes it can be stressful during peak seasons.

5.0

Jul 25, 2016

Central claims adjuster senior

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Be prepared to work. They may overload you, but they offer overtime. Great benefits and place to work.

Cons

You are just a number and it can be a bit over whelming!

Viewing 526 - 528 of 629 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist