Is Progressive Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Insurance have rated their employer with 3.7 out of 5 stars in 629 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Insurance with 3.8 out of 5 stars based on 629 anonymously submitted employee reviews. This is 2.6% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Insurance.

How happy are Customer Service (CSR) professionals working at Progressive Insurance?

65% of Customer Service (CSR) employees at Progressive Insurance would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Progressive Insurance with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.0 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1444) , Customer Service Representative (519) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (128) , Claims Generalist (123) , Claims Specialist (111) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Senior Claims Adjuster (88) , Sales Associate (87) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits provided were great and cheap" ((in 915 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 811 reviews)); "Flexible schedule and work from home part time" ((in 478 reviews)); "Great culture and very family oriented" ((in 441 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 371 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 353 reviews)); "Poor management and focus on metrics" ((in 277 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 156 reviews)); "I had a great manager and then a terrible one." ((in 142 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 129 reviews))

Progressive Insurance Customer Service (CSR) reviews

3.7

65% would recommend to a friend

(629 total reviews)

Tricia Griffith

90% approve of CEO

78% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (629 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

629 reviews

3.0

Jul 8, 2016

Good Perks. Hard to advance.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work perks. Generally it is a pretty relaxed environment. Will accommodate special needs.

Cons

Below average pay. Better off leaving the company and coming back as opposed to trying to move up while employed.

5.0

Jun 24, 2016

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It must be the sunshine! Everyone at Progressive is a happy employee! Lots of perks to work at Progressive. They are really good to their employees looking to move up in the company.

Cons

Hours aren't the best but schedules are pretty flexible. Its a bit of a drive if you dont live in the immediate area but the views are gorgeous.

3.0

May 1, 2016

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits are great and they really take care of you

Cons

Constant monitoring and checking in employees.

Viewing 529 - 531 of 629 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist