Progressive Insurance Customer Service (CSR) reviews

I've been working for progressive insurance for 1 year and this job is by far the worst job ever. You spend your entire day servicing rude customers. The call volume is extremely high and 90% of the callers are never satisfied. Always wanting to lower their bill or get an extension on a late payment. If you like rude customers then this job is great, if not I suggest you look elsewhere. Its a very fast burnt out being expected to spend the entire day on the phones with back to back calls. The mangers only come around to see if your doing anything else beside taking calls. Managers never expect you to aux out of the que. The pay is high because it's hard to keep employees. Say goodbye to having the weekends off and hello split schedules. When you first start they tell you, you get paid holidays off but that isn't the case. They never close so that was a lie. I never right reviews but this place is misery. Don't get me wrong there are people who have been working there forever, but maybe they like being disrespected by customers everyday. Or they don't have any other skills to be in a better job.

Micro Management, high call/stress environment, no room for growth unless you know someone in upper management.