Progressive Insurance Customer Service (CSR) reviews

Depressing atmosphere. Low morale. Terrible schedules and no work/life balance. This company often boasts as being one of the top 10 companies to work for in Austin despite the fact that every employee is miserable there. Over half of the people who get hired quit within the first 6 months. The food is terrible, and the building itself is ghetto and falling apart and often smells like sewage.They have construction crews working around the clock. The building is sinking into an old landfill. The call volume is very high. You take nonstop calls from the time you get there until you leave. I averaged 100-120 calls a day. Customers are very rude and angry because of constant rate increases. The company is focused on nothing but numbers. Providing good customer service means nothing. It's all about selling even as a customer service role. The company is extremely unorganized and none of the supervisors seem to know what they are doing or what is going on. Everybody there complains constantly and hates their jobs. The on-site doctor prescribes anti depressants and anxiety medications to just about everyone for any issue. HR manager was HORRIBLE! He didn't do anything for the employees. Only for the company. Total lack of courage. Supervisors are very unprofessional and often act inappropriately with employees and rely on their employees to do all of their work. This job is great if you are starting out, but I would suggest using it as a stepping stone. There are far better jobs to choose from that treat you like an adult. Most people stick around afraid to loose out on OT or the money.

Management is horrible and only coaches to numbers. Progressive used to care about people, but now all they care about is the bottom line, regardless of what that means to customers, regardless of tenure. Same for employees. If you don't hit your goals you'll quickly be looking for work elsewhere. If you're prone to stress, don't like selling (even though you're in a "service" role, or don't like to be micro-managed, look elsewhere.