Progressive Insurance Customer Service (CSR) reviews

Call center lifestyle, so some days do tend to get pretty busy and also monotonous. However, hiring classes every other month should help with call volume.

Most days were BACK to BACK calls for your entire shift. I understand it's a call center, but after a while that "ding" noise of a new call coming in can drive you nuts. Wish they would offer a couple hours off of the phone to help process paperwork, or something in another dept. to break up the monotony. Way too many metrics to worry about. On one call, there are twenty different things they want you to offer the customer (other progressive services or policy preferences.) Meanwhile you have a customer screaming at you for something the "previous rep" told them. Things are monitored like; time you use after a call, hold time, too much silent time on the phone, break time. Felt waaay too big brother for me.