Is Progressive Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Insurance have rated their employer with 3.7 out of 5 stars in 629 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Insurance with 3.9 out of 5 stars based on 629 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Insurance.

How happy are Customer Service (CSR) professionals working at Progressive Insurance?

67% of Customer Service (CSR) employees at Progressive Insurance would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Progressive Insurance with a 3.6 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1444) , Customer Service Representative (519) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (128) , Claims Generalist (123) , Claims Specialist (111) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Senior Claims Adjuster (88) , Sales Associate (87) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits provided were great and cheap" ((in 920 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 833 reviews)); "Work from home is great and very easy to do and you manage yourself" ((in 473 reviews)); "Great culture and very family oriented" ((in 437 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 379 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 351 reviews)); "Poor management and focus on metrics" ((in 290 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 156 reviews)); "I had a great manager and then a terrible one." ((in 137 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 127 reviews))

Progressive Insurance Customer Service (CSR) reviews

3.7

67% would recommend to a friend

(629 total reviews)

Tricia Griffith

90% approve of CEO

77% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

629 reviews

5.0

Sep 23, 2015

Awesome

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Employer oriented Great payrelaxed environmentflexible scheduling

Cons

Call center High demand Hard to get hired

4.0

Sep 1, 2015

AWESOME.. At first.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-laid back -great training/trainers -health insurance (especially vision) -management is supportive -holistic environment

Cons

-No room for advancement -Not good enough pay for what you do

1.0

Aug 29, 2015

Beware

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice campus, artwork, On-site gym and Starbucks

Cons

The raises are a joke no matter how hard you work or how well you do. They restructured their pay scale, and when asked for an explanation you get a bunch of corporate double talk that simply translates to them finding new ways to not pay us what we're worth. Hey, the CEO has to pay for that yacht somehow, right? The schedules are terrible. And if you want to move up out of the call center? You better know someone on the inside because otherwise they will keep you there until you burn out. They are desperate for warm bodies on those phones, which is why they are hiring so aggressively. Those warm fuzzy reviews on this site? Everyone knows who really writes those (HR to lure people in), and it sure isn't the actual call center reps because that place is a sweatshop.

Viewing 550 - 552 of 629 Reviews

Jobs at Progressive Insurance

Clms Admin Support Spec Int

Claims Administrative Support Specialist

Auto Damage Claims Adjuster

Auto Damage Claims Adjuster

Claims Administrative Support Specialist