Is Progressive Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Insurance have rated their employer with 3.7 out of 5 stars in 629 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Insurance with 3.9 out of 5 stars based on 629 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Insurance.

How happy are Customer Service (CSR) professionals working at Progressive Insurance?

67% of Customer Service (CSR) employees at Progressive Insurance would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Progressive Insurance with a 3.6 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1443) , Customer Service Representative (519) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (128) , Claims Generalist (123) , Claims Specialist (111) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Senior Claims Adjuster (88) , Sales Associate (87) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits provided were great and cheap" ((in 920 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 833 reviews)); "Work from home is great and very easy to do and you manage yourself" ((in 473 reviews)); "Great culture and very family oriented" ((in 437 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 379 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 351 reviews)); "Poor management and focus on metrics" ((in 290 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 156 reviews)); "I had a great manager and then a terrible one." ((in 137 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 127 reviews))

Progressive Insurance Customer Service (CSR) reviews

3.7

67% would recommend to a friend

(629 total reviews)

Tricia Griffith

90% approve of CEO

77% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

629 reviews

3.0

Aug 25, 2015

Good, for a call center.....

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay for what you do. Flexible time off. Good benefits.

Cons

Very monotonous work and not really a company your probably going to advance in....

1.0

Aug 16, 2015

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits and time off.

Cons

No teamwork, and no ability to move around. You sit for 8 hours a day.

2.0

Jul 15, 2015

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Awesome people to work with. Very laid back, casual work environment. A great training program. They train and pay for your P&C license which you will continue to have if you leave the company.

Cons

\The change in management resulted in a more corporate way of thinking. Instead of looking at customers policy to make sure all the underwriting information was correct and the policy was being rated correctly, you were advised to only make the changes the caller specifically asked you to do.

Viewing 553 - 555 of 629 Reviews

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