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      Progressive Insurance

      Engaged Employer

      Progressive Insurance Customer Service (CSR) reviews

      3.7

      67% would recommend to a friend

      (629 total reviews)
      avatar

      Tricia Griffith

      90% approve of CEO

      77% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

      Reviews by job title

      629 reviews
      1.0
      Jun 25, 2015

      As a college educated employee, I believed that I would be able to have a career at Progressive. I was wrong.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is an on-site health center, summer event, good people and Starbucks.

      Cons

      No concern for work/life balance. Employees are treated poorly and are expected to do more and more work while having their pay cut. Getting another position is very difficult. Current employees are given no preference over outside applicants.

      5.0
      Jun 1, 2015

      Best place to work!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great working environment. Flo Personalities every where.

      Cons

      Training is long and thorough.

      avatar
      Progressive Insurance Response
      11y
      So glad your experience has been positive! Thanks for sharing your feedback and hope you continue to enjoy working with us. -KH, Recruiting
      4.0
      Apr 30, 2015

      Customer Service Representative

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great salary, work from home.

      Cons

      If you go on a face to face interview please be direct and concise with the answers that you choose when asked questions. You have to interview twice after the over the phone interview, and after you pass background, if one of the interviwers feel that you did not give enough information could be the difference of if you get the job.

      Viewing 556 - 558 of 629 Reviews
      Related searches: Progressive Insurance Customer Service (CSR) jobs | Progressive Insurance Customer Service (CSR) salaries | Progressive Insurance benefits | Progressive Insurance Customer Service (CSR) interviews | Progressive Insurance conversations
      Progressive Insurance reviewsProgressive Insurance Customer Service (CSR) reviews

      Glassdoor has 9,286 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.