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      Progressive Insurance

      Engaged Employer

      Progressive Insurance Customer Service (CSR) reviews

      3.7

      67% would recommend to a friend

      (629 total reviews)
      avatar

      Tricia Griffith

      90% approve of CEO

      77% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

      Reviews by job title

      629 reviews
      3.0
      Feb 6, 2015

      Management's Support of Employees-- all for show?

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay was reasonable, the hours are flexible, and I feel that training was thorough.

      Cons

      For all the talk about management "being there" for their employees, it seems that all may just be talk. Several of the coaches were rude, at times even cruel, and complaints to management, as well as requests to transfer to a different team, were all swept under the rug.

      3.0
      Dec 31, 2014

      Great environment but too micro-managed

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are great, friendly, and helpful. The atmosphere is positive and the year end bonus (they call it Gainshare) is pretty generous. Green Alert is a great option (when buisness is slow, you can get approval to leave early if you want).

      Cons

      Back to back calls are exhausting. Every minute you are at work is logged & recorded and it hurts your performance if you go over the limitations. There's rarely any down time as the calls answer immediately for you.

      Viewing 565 - 567 of 629 Reviews
      Related searches: Progressive Insurance Customer Service (CSR) jobs | Progressive Insurance Customer Service (CSR) salaries | Progressive Insurance benefits | Progressive Insurance Customer Service (CSR) interviews | Progressive Insurance conversations
      Progressive Insurance reviewsProgressive Insurance Customer Service (CSR) reviews

      Glassdoor has 9,286 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.