Progressive Insurance Customer Service (CSR) reviews

people around you are fake, one minute they are your best friends, letting you no everything is ok, the next minute your fired walking out the door. If you miss high school this job is right for you. Make sure your apart of the click ... if not your out. Training is bad... you basically are lieing to the clients all the time.. because you don't know whats going on....nobody really works there..so move up quickly so you can do nothing too.

The pay is so crummy! I do not think a person who is single and lives alone could afford to live on a CSR or Sales rep salary. If you take into consideration rent, car, gas, food..... you almost break even. I don't know how a single person can live and save money on this salary. Also, you are just taking call after call after call all day. When I was first hired, we had time off the phones to read updates, have meetings, work on projects. Now you get 15 mins in the morning to check email and read updates. After that it just constant calls until your break. You get two 15 minute breaks and a 30 minute lunch. They also have 10 minutes of misc time in case you need to use the bathroom or something inbetween your scheduled breaks/lunch. They monitor the number of calls of make. If you are not on a call speaking with a customer, that time counts against you.