-The company sells lies of great career growth but in actuality most moves are lateral or learning new skills (read: heavier workload/same position) without more pay.
-you will be assigned more supervisors per year than how long you've worked there. Once you learn what your supervisor likes you get a new one with different goals for you, which backtracks opportunities for annual salary increases
-although this is a customer service position, one of our primary objectives is up selling/cross selling/'feature' selling offers and we are threatened weekly with performance management if our customers don't accept those offers (we were not hired for sales!)
-other job objectives include extreme micromanagement of time/call efficiency due to heavy call volume. Reps will either sacrifice call quality or learn how to game the system to meet targets and supervisors look the other way because their team's numbers are their performance objectives. If you actually care about delivering a 100% customer experience this job is not for you, you will have to lower your own compassion for customers' needs to keep your job.
-HR is a joke in delivering any work/life balance needs. Do not expect to be heard.
-supervisors are so removed from what it's actually like to do this job they are not capable of understanding any hardships mentioned above
-I was hired with a class of almost 30 people, there are maybe 4-5 of us still with the company. All are looking elsewhere.
