Is Progressive Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Insurance have rated their employer with 3.7 out of 5 stars in 629 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Insurance with 3.9 out of 5 stars based on 629 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Insurance.

How happy are Customer Service (CSR) professionals working at Progressive Insurance?

67% of Customer Service (CSR) employees at Progressive Insurance would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Progressive Insurance with a 3.6 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1443) , Customer Service Representative (519) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (128) , Claims Generalist (123) , Claims Specialist (111) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Senior Claims Adjuster (88) , Sales Associate (87) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and 401k is unbeatable" ((in 897 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 808 reviews)); "work from home and flexible schedules are great." ((in 481 reviews)); "Great culture and very family oriented" ((in 438 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 368 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 353 reviews)); "Poor management and focus on metrics" ((in 287 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 154 reviews)); "I had a great manager and then a terrible one." ((in 134 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 121 reviews))

Progressive Insurance Customer Service (CSR) reviews

3.7

67% would recommend to a friend

(629 total reviews)

Tricia Griffith

90% approve of CEO

77% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (629 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

629 reviews

5.0

Jul 23, 2014

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Your voice is heard in the company. If you have a problem with something you can tell your supervisor and you can also get the information to the appropriate person online. There is promotion from within and the company really tries to keep everyone happy

Cons

The starting positions can be difficult. Customer service with insurance is a hard task to do day in and day out. But through all of the concerns the customers have, you develop a lot of knowledge about the actual product you're selling.

3.0

Jun 20, 2014

Benefits were great. Call center metrics are exhausting

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, time off during low call volume

Cons

Leadership - made changes without considering how the people actually doing the work would be affected.

3.0

Jun 6, 2014

No Job Progression!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good company to work for. Great benefits!!

Cons

Too much stress on employees meeting their metrics and continuously adding more to the "to-do list" and not enough compensation. Tremendous employee turnover!!!

Viewing 580 - 582 of 629 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist