Progressive Insurance Customer Service (CSR) reviews

3.7

67% would recommend to a friend

(629 total reviews)
avatar

Tricia Griffith

90% approve of CEO

77% positive business outlook

Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

629 reviews
3.0
May 28, 2014
Recommend
CEO approval
Business Outlook

Pros

You know what to expect when you get to work. Nothing will be placed upon you that you didn't expect or see coming.

Cons

See above. Nothing really changes all that much. The job was answering phones. You become glued to your desk. Their system for monitoring your status prevents you from ever having down time. You become super paranoid about your stats and productivity.

3.0
May 26, 2014

CSR

Recommend
CEO approval
Business Outlook

Pros

Well known company, good infrastructure.

Cons

Don't value college degree towards higher salary

Viewing 583 - 585 of 629 Reviews

Glassdoor has 9,285 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.