Is Progressive Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Insurance have rated their employer with 3.7 out of 5 stars in 629 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Insurance with 3.9 out of 5 stars based on 629 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Insurance.

How happy are Customer Service (CSR) professionals working at Progressive Insurance?

67% of Customer Service (CSR) employees at Progressive Insurance would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Progressive Insurance with a 3.6 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1443) , Customer Service Representative (519) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (128) , Claims Generalist (123) , Claims Specialist (111) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Senior Claims Adjuster (88) , Sales Associate (87) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and 401k is unbeatable" ((in 936 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 825 reviews)); "Not the best paying but work from home is great." ((in 477 reviews)); "Great culture and very family oriented" ((in 440 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 394 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 356 reviews)); "Poor management and focus on metrics" ((in 289 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 154 reviews)); "I had a great manager and then a terrible one." ((in 141 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 122 reviews))

Progressive Insurance Customer Service (CSR) reviews

3.7

67% would recommend to a friend

(629 total reviews)

Tricia Griffith

90% approve of CEO

77% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

629 reviews

5.0

Apr 6, 2014

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I love working at Progressive, they really care about their employees. We have an onsite Gym, Doctors office, Massage Therapist & a full Cafe'

Cons

Customer Service can always be challenging dealing with the different types of people.

5.0

Apr 3, 2014

I worked in sales and customer service for two years.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Schedule flexibility, fun work environment, supportive management.

Cons

Working in a call center

5.0

Mar 29, 2014

I Absolutely Love Progressive!!!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Only 1% of applicants are hired, they have an onsite physician and nurse, cafeteria and gym. You can combine your lunches and breaks to have an extended amount of time off the phones.

Cons

There really aren't any cons.

Viewing 586 - 588 of 629 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Claims Administrative Support Specialist